Campus Store Services Assistant

Mount Royal University; Calgary; On-site; CAD 20,664 - 26,174; Full time

Job summary

Mount Royal University is seeking a Campus Store Services Assistant to join the team in Calgary. The role offers a flexible schedule with hours per week that may vary and includes cross-training across multiple service areas such as the Campus Store, Campus Card Office, online order fulfillment, and related customer-facing duties.

The position emphasizes front-line customer service, processing transactions, issuing campus cards, and supporting administrative tasks while maintaining

Qualifications

• High School Diploma or equivalent.
• Ability to provide front-line customer service across multiple service areas.
• Willingness to cross-train and support store operations.

Responsibilities

• Provide professional, friendly customer service in person, by phone, and by email.
• Process sales and orders using the point-of-sale system.
• Receive and stock merchandise and assist with inventory counts.
• Capture and issue campus cards and handle basic account inquiries.
• Prepare reports, maintain records, and support events as needed.

Skills

Customer service

Communication

Administrative tasks

Education

High School Diploma or equivalent

Tools

POS system

Job description

Campus Store Services Assistant - (3939)

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Job Title

Campus Store Services Assistant

Job Type

Flexible

Union

MRSA

Salary Grade

Flexible / Casual Classification (Salary Grade)

SAD01 Administrative Services (Salary Grade 12)

Hybrid Work

This position is ineligible

Position End Date

10/1/2027

Location

About this Position

About the Role

Working within the Cougars Campus Store, this is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week.
The Campus Store Services Assistant provides front-line customer service and operational support across multiple Commercial Operations service areas, including the Campus Store, Campus Card Office, online order fulfillment, and other customer-facing services. The position supports daily operations by assisting customers, processing transactions, preparing orders, issuing campus cards, and completing administrative tasks while maintaining a high standard of customer service. The role is designed to provide operational flexibility and business continuity through cross-training across multiple service areas.

Responsibilities

Customer Service (35%)

• Provide professional, friendly customer service in person, by phone, and by email;
• Respond to customer inquiries or direct them to the appropriate staff member;
• Resolve routine customer concerns;
• Maintain confidentiality of customer information; and

Campus Store Operations (30%)

• Process sales through the point-of-sale system;
• Receive and stock merchandise;
• Pick, pack, and prepare online orders;
• Assist with shipping and customer pickups;
• Assist with inventory counts; and
• Restock sales floor merchandise.

ONECard Services (20%)

• Capture and/or approve photographs;
• Verify identification;
• Produce and issue campus cards;
• Replace lost or damaged cards;
• Assist with basic account inquiries;
• Maintain card supplies and equipment; and
• Escalate complex technical issues.

Administrative & Operational Support (10%)

• File records and maintain documentation;
• Prepare reports or logs as assigned;
• Process locker rentals; and
• Maintain work areas.

Other Duties (5%)

• Participate in cross-training.
• Support special events.
• Perform other related duties as assigned.

Qualifications

• High School Diploma or equivalent

Salary: $15.45 - $19.44 per hour

Closing date: Open until the required number of suitable candidates are found

Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted.

If you require accommodation to participate in the recruitment process, please notify [e-mail] and we will work together on your accommodation request.

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan .