Strategic Technical Account Manager (Global Enterprise)

Deliverect; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Deliverect is seeking a Technical Account Manager to be the technical backbone for its largest global brands, owning the health of integrations end-to-end and ensuring SLAs are consistently met.

You will bridge support and engineering for enterprise customers, translating technical performance into business outcomes and driving proactive issue management. The role requires SQL, Python or JavaScript basics, and strong communication to protect retention and trust with key accounts.

Qualifications

• 2–4 years of experience in technical account management, solutions engineering, or technical support within an enterprise SaaS environment.
• Strong English; excellent written and verbal communication.
• Experience with Python or JavaScript to script lightweight diagnostic tools.
• Proficiency with SQL for data querying and SLA tracking.
• Ability to read logs, diagnose API and webhook failures with engineering.

Responsibilities

• Be the technical backbone for Deliverect’s largest global brands, owning end-to-end integration health and ensuring SLAs are consistently met.
• Bridge between Support and Engineering for enterprise customers; anticipate risk and protect retention.
• Serve as primary technical and relationship contact for a portfolio of large global accounts, leveraging integration knowledge.
• Collaborate with Sales and Strategic Accounts during QBRs to translate technical performance into business outcomes.
• Identify expansion opportunities during technical engagements to support Net New MRR targets.
• Track SLA performance across portfolio and flag risk early using data insights for internal teams.
• Lead proactive issue management with Support and escalate to Engineering or Product as needed.
• Query and analyze technical health data using SQL and scripting to deliver actionable insights to leadership.

Skills

Technical account mgmt

English fluency

Python

JavaScript

SQL

Communication skills

Stakeholder management

Enterprise SaaS

Job description

Deliverect is seeking a Technical Account Manager to be the technical backbone for its largest global brands, owning the health of integrations end-to-end and ensuring SLAs are consistently met.

You will bridge support and engineering for enterprise customers, translating technical performance into business outcomes and driving proactive issue management. The role requires SQL, Python or JavaScript basics, and strong communication to protect retention and trust with key accounts.