Client Account Lead - Global Asset Management

Avanade; Toronto; On-site; CAD 140,000 - 170,000; Full time

Job summary

Avanade is seeking a Client Account Lead to own and grow one of Avanade’s strategic accounts within the Global Asset Management sector. You will be the single point of accountability for the client, ensuring strong delivery alignment and ongoing executive engagement across Avanade, Accenture, and Microsoft teams.

Key responsibilities include serving as day-to-day executive lead, expanding revenue through account planning, and driving pipeline while guiding delivery and risk management.

Qualifications

• 10+ years of experience in client account leadership, consulting, or technology services.
• Experience in Products, Asset Management, or Financial Services.
• Proven ability to recover, stabilize, and grow strategic accounts.
• Demonstrated success in managing complex stakeholder environments across client, partner, and internal teams.
• Strong commercial acumen with experience driving pipeline, revenue growth, and large deal execution.

Responsibilities

• Serve as the day-to-day executive lead, improving responsiveness, proactivity, and overall client experience
• Re-establish strong, consistent leadership presence, including regular on-site engagement
• Build trusted relationships with senior stakeholders and act as a credible advisor on business and technology priorities
• Own account planning and execution to protect and expand revenue
• Accelerate priority initiatives (e.g., automation, managed services, and commercialization efforts)
• Drive pipeline development and reduce cycle times through focused deal leadership and orchestration
• Ensure alignment across sales, solutioning, and delivery teams to drive predictable outcomes
• Strengthen execution rigor across managed services and transformation programs
• Provide clear accountability and decision-making to enable faster issue resolution and improved delivery performance
• Actively manage account health, addressing client escalations and satisfaction risks
• Bring structure and ownership to areas experiencing delays or inconsistency
• Ensure continuity of leadership and reduce reliance on distributed, fragmented ownership models

Job description

We are seeking a Client Account Lead to own and grow one of Avanade’s strategic accounts within the Global Asset Management sector.

This role is accountable for driving client satisfaction, strengthening executive relationships, and accelerating growth through disciplined account leadership and proactive engagement.

You will operate as the single point of accountability for the client, ensuring strong delivery alignment, clear commercial ownership, and consistent, high-quality engagement across Avanade, Accenture, and Microsoft teams.

Key Responsibilities

Client Leadership & Engagement

• Serve as the day-to-day executive lead, improving responsiveness, proactivity, and overall client experience
• Re-establish strong, consistent leadership presence, including regular on-site engagement
• Build trusted relationships with senior stakeholders and act as a credible advisor on business and technology priorities

Account Growth

• Own account planning and execution to protect and expand revenue
• Accelerate priority initiatives (e.g., automation, managed services, and commercialization efforts)
• Drive pipeline development and reduce cycle times through focused deal leadership and orchestration

Delivery & Operational Excellence

• Ensure alignment across sales, solutioning, and delivery teams to drive predictable outcomes
• Strengthen execution rigor across managed services and transformation programs
• Provide clear accountability and decision-making to enable faster issue resolution and improved delivery performance

Risk Management & Stabilization

• Actively manage account health, addressing client escalations and satisfaction risks
• Bring structure and ownership to areas experiencing delays or inconsistency
• Ensure continuity of leadership and reduce reliance on distributed, fragmented ownership models

Qualifications

• 10+ years of experience in client account leadership, consulting, or technology services
• Experience in Products, Asset Management, or Financial Services (institutional investors, infrastructure, real assets)
• Proven ability to recover, stabilize, and grow strategic accounts
• Demonstrated success in managing complex stakeholder environments across client, partner, and internal teams
• Strong commercial acumen with experience driving pipeline, revenue growth, and large deal execution

Leadership Expectations (Associate Director)

• Operates as a clear owner of account strategy, performance, and relationships
• Leads through influence across a matrixed organization, not just direct authority
• Brings action-oriented leadership to the account 10+ years of experience in client account leadership, consulting, or technology services, Experience in Products, Asset Management, or Financial Services (institutional investors, infrastructure, real assets), Proven ability to recover, stabilize, and grow strategic accounts, Demonstrated success in managing complex stakeholder environments across client, partner, and internal teams, Strong commercial acumen with experience driving pipeline, revenue growth, and large deal execution