Strategic Renewal & Contracts Specialist

CDW

Toronto

On-site

CAD 70,000 - 95,000

Full time

3 days ago

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Job summary

The Cisco Renewal Specialist role focuses on managing end-to-end renewal processes for Cisco software, services, maintenance, and subscription agreements across an assigned customer portfolio. You will be the primary contact for renewal opportunities, coordinating with customers, partners, account teams, Cisco stakeholders, and internal operations to maximize retention and revenue growth.

Ideal candidates will have strong commercial acumen and contract management expertise, capable of handling

Qualifications

3+ years of renewals, contract management, customer success, or related field.

Responsibilities

Own and manage the complete renewal lifecycle for Cisco support, maintenance, subscription, and service contracts.
Prepare, quote, negotiate, and process high-volume renewal opportunities accurately and on time.
Lead renewal opportunities or support Account Managers during commercial negotiations to ensure successful contract execution.
Review contract terms, pricing structures, service levels, and entitlement requirements for compliance and accuracy.
Execute renewal contracts across medium to large accounts with varying complexity.
Educate customers and internal stakeholders on contractual obligations, licensing requirements, and business practices.