Remote Renewals Specialist — Customer Success

Rockwell Automation; Cambridge; Remote; CAD 82,000 - 122,000; Full time

Benefits offered by this job

Health Insurance (medical & dental)

Retirement plans

Paid time off

Volunteer time off

RRSP/TFSA/EPSP matching

Maternity & parental leave top-up

Fitness reimbursement program

Employee Assistance Program (EAP)

Job summary

Rockwell Automation is seeking a Renewal Specialist to support renewal execution across customer contracts and subscriptions in Canada and the United States. You will report to the Team Lead or Regional Manager and work remotely with some travel to client sites.

You will collaborate with Customer Success Managers, distributors, and internal teams to ensure timely renewals, initiate proposals, and maintain accurate renewal data in internal systems.

Qualifications

• 3+ years of experience supporting renewals, contracts, or sales operations.
• Experience with CRM tools (Salesforce, Gainsight).
• Bilingual or proficient in English; French is a plus.

Responsibilities

• Support renewal execution across assigned contracts and customer accounts.
• Coordinate with distributors to initiate and track renewal proposals.
• Ensure renewal documentation is prepared, organized, and communicated effectively.
• Track renewal status and provide visibility into renewal progress and outcomes.
• Support low-touch and distributor-led contract motions.
• Assist Strategic and Regional CSMs with renewal coordination and execution.
• Maintain accurate renewal tracking in internal systems.

Skills

Renewals experience

Cross-functional coordination

Education

Bachelor's degree or equivalent

Tools

Salesforce

Gainsight

Job description

Rockwell Automation is seeking a Renewal Specialist to support renewal execution across customer contracts and subscriptions in Canada and the United States. You will report to the Team Lead or Regional Manager and work remotely with some travel to client sites.

You will collaborate with Customer Success Managers, distributors, and internal teams to ensure timely renewals, initiate proposals, and maintain accurate renewal data in internal systems.