Strategic Customer Success Manager - Growth & Renewals

CDW group; Toronto; On-site; CAD 88,000 - 123,000; Full time

Benefits offered by this job

Performance bonuses

Professional development opportunities

Job summary

CDW Canada in Toronto is seeking a Customer Success Manager to drive renewals, onboarding, and adoption of Cisco-related services. You will collaborate with sales, CX, and delivery, translate customer goals into technical requirements, and lead trainings and reviews to maximize value.

Strong communication, pre-sales experience, and ability to manage a multi-tasking environment are required. You will work within a team-focused, AI-forward environment with performance-based incentives and ongoing

Qualifications

• Bachelor’s Degree or equivalent experience is required.
• Two-year minimum technical pre-sales or technical architecting experience is required.
• Prior experience in Customer Success or an equivalent history of increasing customer satisfaction, adoption, and retention is required.

Responsibilities

• Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of the solutions.
• Customer Engagement: Build and maintain strong relationships with customers, serving as their primary point of contact for Cisco-related inquiries and support.
• Post-Sales Support: Provide post-sales support to customers, ensuring a smooth transition from purchase to implementation and ongoing usage.
• Solution Guidance: Offer strategic and technical guidance to help customers effectively utilize Cisco services, including conducting regular check-ins, reviews, and optimization recommendations.
• Customer Success Plans: Develop and execute customer success plans tailored to each client's unique needs and goals.

Education

Bachelor’s Degree or equivalent experience

Two-year technical pre-sales or technical architecting experience

Experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention

Job description

CDW Canada in Toronto is seeking a Customer Success Manager to drive renewals, onboarding, and adoption of Cisco-related services. You will collaborate with sales, CX, and delivery, translate customer goals into technical requirements, and lead trainings and reviews to maximize value.

Strong communication, pre-sales experience, and ability to manage a multi-tasking environment are required. You will work within a team-focused, AI-forward environment with performance-based incentives and ongoing