Customer Success Specialist — NRR & Renewals

Texada Software; Mississauga; Hybrid; CAD 62,000 - 76,000; Full time

Benefits offered by this job

Quarterly bonus

Hybrid work environment

Occasional office travel

Job summary

Texada Software is seeking a proactive Customer Success Representative to own Net Revenue Retention across a dedicated customer segment. You will manage health signals, perform proactive outreach, and partner with Adoption Specialists to drive feature activation and expansion.

This role is hybrid, based in the Greater Toronto Area with occasional in-office collaboration and occasional travel to Mississauga. You will work with cross-functional teams to maximize customer value and renewal outcomes.

Qualifications

• 4+ years of experience in Customer Success or Account Management.
• Experience owning renewals, expansions, or account-based growth targets.
• Ability to work strategically with multiple departments to drive product adoption and customer value.
• Proven ability to manage multiple accounts in a fast-paced SaaS environment.
• This is a specialist customer experience role requiring some escalation handling.

Responsibilities

• Account Health & Prioritization: monitor usage and health signals to identify accounts needing proactive attention.
• Relationship Management: conduct regular check-ins with users and decision-makers to surface blockers and build trust for renewals.
• Renewal Ownership: lead renewal conversations and own outcomes for your book.
• Expansion Growth: identify and close expansion opportunities with Sales support.
• Adoption Partnership: route activation and enablement work to Adoption Specialist team.
• Cross-Functional Alignment: collaborate with Product, Support, and Adoption Specialists to align signals and next steps.

Job description

Texada Software is seeking a proactive Customer Success Representative to own Net Revenue Retention across a dedicated customer segment. You will manage health signals, perform proactive outreach, and partner with Adoption Specialists to drive feature activation and expansion.

This role is hybrid, based in the Greater Toronto Area with occasional in-office collaboration and occasional travel to Mississauga. You will work with cross-functional teams to maximize customer value and renewal outcomes.