Strategic Operations Leader – Performance & Transformation

RBC; Toronto; On-site; CAD 90,000 - 140,000; Full time

Job summary

RBC Global Asset Management in Toronto seeks a Senior Manager, Business Operations to partner with GAM Canada Operations and the Global Operations Transformation Office. You will drive strategy execution, performance management, and operational excellence across initiatives, budgets, and governance, collaborating with senior leaders and vendors to deliver measurable impact.

The role emphasizes strategic planning, ROI analyses, and strong communication to align technology roadmaps with business

Qualifications

• 8+ years of experience in strategy, operations, or consulting, preferably with large global organizations supporting Technology or Operations functions.
• Proven experience supporting senior executives in business management or senior program leadership capacity.
• Exceptional organizational, planning, and execution skills with the ability to manage multiple priorities in parallel.
• Strong analytical mindset with AI competency to interpret data and deliver insights in a fast-paced environment.
• Superior relationship management to work with GAM, partners, and external vendors.

Responsibilities

• Partner with Canada Operations leadership to shape and monitor strategic priorities and develop business plans, tech roadmaps, and performance metrics.
• Develop, track, and report on KPIs/KRIs and implement a central reporting function across stakeholders.
• Oversee budgeting, headcount planning, resource allocation, and spend tracking with variance analysis.
• Conduct diagnostic analyses, build financial models to assess ROI, and benchmark trends.
• Lead communications: quarterly materials, strategic presentations, and reporting of accomplishments and priorities.
• Track execution of strategic initiatives, manage ad-hoc requests, and escalate issues as needed.
• Drive continuous improvement to streamline processes and enhance operational efficiency.
• Foster a high-performance culture emphasizing excellence, accountability, and inclusion.

Skills

Strategic thinking

Performance management

Stakeholder management

Analytical mindset

AI competency

Relationship management

Budgeting

Headcount planning

Education

Master’s degree in finance/Technology/Business

Tools

MS Office

Job description

RBC Global Asset Management in Toronto seeks a Senior Manager, Business Operations to partner with GAM Canada Operations and the Global Operations Transformation Office. You will drive strategy execution, performance management, and operational excellence across initiatives, budgets, and governance, collaborating with senior leaders and vendors to deliver measurable impact.

The role emphasizes strategic planning, ROI analyses, and strong communication to align technology roadmaps with business