Senior Manager, Business Operations

RBC; Toronto; On-site; CAD 90,000 - 140,000; Full time

Job summary

RBC Global Asset Management in Toronto seeks a Senior Manager, Business Operations to partner with GAM Canada Operations and the Global Operations Transformation Office. You will drive strategy execution, performance management, and operational excellence across initiatives, budgets, and governance, collaborating with senior leaders and vendors to deliver measurable impact.

The role emphasizes strategic planning, ROI analyses, and strong communication to align technology roadmaps with business

Qualifications

• 8+ years of experience in strategy, operations, or consulting, preferably with large global organizations supporting Technology or Operations functions.
• Proven experience supporting senior executives in business management or senior program leadership capacity.
• Exceptional organizational, planning, and execution skills with the ability to manage multiple priorities in parallel.
• Strong analytical mindset with AI competency to interpret data and deliver insights in a fast-paced environment.
• Superior relationship management to work with GAM, partners, and external vendors.

Responsibilities

• Partner with Canada Operations leadership to shape and monitor strategic priorities and develop business plans, tech roadmaps, and performance metrics.
• Develop, track, and report on KPIs/KRIs and implement a central reporting function across stakeholders.
• Oversee budgeting, headcount planning, resource allocation, and spend tracking with variance analysis.
• Conduct diagnostic analyses, build financial models to assess ROI, and benchmark trends.
• Lead communications: quarterly materials, strategic presentations, and reporting of accomplishments and priorities.
• Track execution of strategic initiatives, manage ad-hoc requests, and escalate issues as needed.
• Drive continuous improvement to streamline processes and enhance operational efficiency.
• Foster a high-performance culture emphasizing excellence, accountability, and inclusion.

Skills

Strategic thinking

Performance management

Stakeholder management

Analytical mindset

AI competency

Relationship management

Budgeting

Headcount planning

Education

Master’s degree in finance/Technology/Business

Tools

MS Office

Job description

Job Description

What is the opportunity?

Join RBC Global Asset Management as Senior Manager, Business Operations, supporting Canada Operations and the Global Operations Transformation Office in executing strategic initiatives aligned with GAM Canada Operations’ objectives. Partner with senior operations leaders, technology leaders, and diverse stakeholders to drive business operations, improve team efficiency, and execute strategic priorities. You will serve as a business manager and strategic partner, focusing on performance management, operational excellence, and strategic execution.

What will you do?

• Partner with Canada Operations leadership to shape and monitor strategic priorities, ensuring alignment with business objectives and supporting the development of business plans, technology roadmaps, and performance metrics
• Develop, track, and report on Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs), establishing a central reporting function to ensure information is transmitted efficiently and accurately across stakeholders
• Oversee operational management including budgeting, headcount planning, resource allocation, and spend tracking against budgetary forecasts with regular variance analysis
• Conduct diagnostic analyses, create financial models to assess ROI for strategic initiatives, and perform competitive benchmarking to identify emerging trends and opportunities
• Lead the communications strategy by crafting quarterly materials, building strategic presentations, and relaying annual/quarterly/monthly accomplishments and priorities to stakeholders
• Track execution of strategic initiatives, ensuring deliverables are met and issues are escalated and resolved quickly while managing ad-hoc requests with agility
• Drive continuous improvement by proactively identifying opportunities to streamline processes and enhance operational efficiency and effectiveness across the department
• Champion a high-performance environment that encourages excellence, accountability, innovation, and inclusion where diverse perspectives are valued

What do you need to succeed?

Must Have

• 8+ years of experience in strategy, operations, or consulting, preferably with large global organizations supporting Technology or Operations functions
• Proven experience supporting senior executives in business management or senior program leadership capacity
• Exceptional organizational, planning, and execution skills with the ability to manage multiple priorities in parallel
• Strong analytical mindset and AI competency with ability to interpret complex data and deliver actionable insights in a fast-paced, dynamic environment.
• Superior interpersonal skills with highly developed relationship management capabilities to effectively manage relationships across GAM, partners, and external vendors

Nice to Have

• Master’s degree in finance, Technology, Business, or related field (MBA in Finance, Strategy, or Technology preferred)
• AI certifications/competency and experience with emerging technologies
• Proven track record delivering innovative solutions from concept to change management
• Excellent knowledge of MS Office including Word, Excel, and PowerPoint

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies

Job Skills

Artificial Intelligence (AI), Client Counseling, Critical Thinking, Customer Relationship Management (CRM), Decision Making, Group Problem Solving, Long Term Planning, Organizational Change Management, Results-Oriented, Solutions Development

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate’s experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$90,000.00 - $140,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

Note:

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.