Strategic Process Owner: Ops Transformation & Risk

RBC; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

RBC in Toronto, Canada is seeking a Manager Process Owner to deliver strategic insights to Lines of Business and Partners, optimize and transform operational processes, and lead end-to-end process design and controls. The role emphasizes risk-aware, scalable performance and continuous improvement across the client lifecycle.

You will collaborate with LOB teams to map processes, monitor KPIs, and drive efficiency with AI-enabled solutions while maintaining regulatory alignment and a strong client

Qualifications

• 5+ years of experience
• Strong process mapping/documentation experience
• Risk identification and control design experience
• Stakeholder management across LOB and Operations teams

Responsibilities

• Work with LOB departments to understand goals and develop ideas to improve productivity and enhance the experience for clients and employees.
• Resolve problems and issues in a timely and effective manner, using data and analysis to identify root causes and implement solutions.
• Identify and assess potential risks to processes and develop and implement plans/controls to mitigate or manage them, ensuring the protection of the client experience.
• Underpinned by maintaining strong knowledge of Operations, technology systems and process mapping and controls to deliver an exceptional implementation and integrated client experience.

Skills

Agile Methodology

Business Data Analysis

Business Process Modeling

Commercial Acumen

Communication

Critical Thinking

Decision Making

Group Problem Solving

Interpersonal Relationship Management

Requirements Analysis

Job description

RBC in Toronto, Canada is seeking a Manager Process Owner to deliver strategic insights to Lines of Business and Partners, optimize and transform operational processes, and lead end-to-end process design and controls. The role emphasizes risk-aware, scalable performance and continuous improvement across the client lifecycle.

You will collaborate with LOB teams to map processes, monitor KPIs, and drive efficiency with AI-enabled solutions while maintaining regulatory alignment and a strong client