Strategic Enterprise Client Success Manager

talentmanagementsolution; Markham; On-site; CAD 65,000 - 75,000; Full time

Job summary

Jonas Club in Markham, Ontario is seeking a Client Success Manager to oversee the end-to-end customer lifecycle, drive product adoption, secure renewals, and ensure value realization across a growing client portfolio.

The role collaborates with Sales, Product, Support, and Marketing to deliver a seamless customer experience and identify expansion opportunities while maintaining a strong Executive-level relationship.

Qualifications

• Bachelor's degree in Business, Communications, or related field or equivalent experience.
• 2–5 years of Customer Success or Account Management in SaaS/enterprise software.
• Proven ability to manage mid-market or enterprise accounts.
• Strong stakeholder management, including executive-level influence.
• Experience presenting or leading strategic conversations.

Responsibilities

• Own the end-to-end customer lifecycle, driving adoption and value realization.
• Manage renewal strategy and execution, identifying risks and ensuring renewals.
• Lead or support strategic account reviews with Territory Client Managers.
• Develop client success plans with objectives, adoption goals, and measurable outcomes.
• Monitor health indicators and usage analytics to pre-empt risks and drive engagement.
• Collaborate with Sales, Product, Support, Marketing, and PS to meet client needs.
• Identify opportunities for product expansion and additional value creation.

Skills

Relationship-building

Executive-level influence

Communication

Product knowledge

Education

Bachelor's degree

Tools

Salesforce

Job description

Jonas Club in Markham, Ontario is seeking a Client Success Manager to oversee the end-to-end customer lifecycle, drive product adoption, secure renewals, and ensure value realization across a growing client portfolio.

The role collaborates with Sales, Product, Support, and Marketing to deliver a seamless customer experience and identify expansion opportunities while maintaining a strong Executive-level relationship.