Strategic CSM, Mid-Market - Remote

Jitterbit; Ottawa; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading automation solutions provider based in Ottawa is seeking a Customer Success Manager to deliver significant value to customers throughout their partnerships. In this role, you will be responsible for managing a high volume of accounts within the Mid-Market and SMB segments, ensuring customer satisfaction and driving product adoption. The ideal candidate will have at least 3 years of experience in Customer Success management in the SaaS sector and a proven ability to build long-lasting relationships. This position also offers career development and a flexible, remote-friendly work environment.

Benefits

Career development and mentorship

Flexible remote-friendly environment

Work for a growing leader in tech

Qualifications

• Minimum of 3 years of experience in Customer Success management within the SaaS industry.
• Proven experience managing customers across Mid-market and SMB segments.
• Track record of high achievement in Customer Success roles.

Responsibilities

• Build and maintain long-lasting customer relationships to retain and expand accounts.
• Drive customer loyalty by managing NPS and CSAT metrics.
• Work closely with internal teams to improve offerings and address customer needs.

Skills

Customer Success management

Relationship building

Communication

Organization

Prioritization

Education

3+ years in Customer Success management

Tools

Planhat

Job description

A leading automation solutions provider based in Ottawa is seeking a Customer Success Manager to deliver significant value to customers throughout their partnerships. In this role, you will be responsible for managing a high volume of accounts within the Mid-Market and SMB segments, ensuring customer satisfaction and driving product adoption. The ideal candidate will have at least 3 years of experience in Customer Success management in the SaaS sector and a proven ability to build long-lasting relationships. This position also offers career development and a flexible, remote-friendly work environment.