Strategic Corporate Travel Success Manager

Worldgo Travel Management; Vancouver; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

A competitive salary with bonus opportunities

Comprehensive benefits program with RRSP matching

Opportunities for advancement

Commitment to sustainability and social responsibility

Job summary

A leading travel management company in Metro Vancouver is seeking an experienced Customer Success Manager to enhance client relationships and drive satisfaction. In this role, you'll support clients, ensuring they feel valued and informed while managing various initiatives. Ideal candidates will have over five years of experience in a client-facing role with strong communication and organizational skills. The position offers a competitive salary and benefits in a supportive environment.

Qualifications

• 5+ years as a Customer Success Manager or in a similar role.
• Exceptional communication skills with effective presentation.
• Passion for creating positive client-centric solutions.

Responsibilities

• Serve as trusted advisor for clients, addressing inquiries.
• Lead onboarding experiences for clients.
• Cultivate and maintain strong client relationships.
• Identify opportunities for account expansion.

Skills

Customer Relationship Management

Communication Skills

Tech Savvy

Organizational Skills

Tools

CRM software (e.g., HubSpot)

MS Office

Job description

A leading travel management company in Metro Vancouver is seeking an experienced Customer Success Manager to enhance client relationships and drive satisfaction. In this role, you'll support clients, ensuring they feel valued and informed while managing various initiatives. Ideal candidates will have over five years of experience in a client-facing role with strong communication and organizational skills. The position offers a competitive salary and benefits in a supportive environment.