Strategic Change Lead, Banking Tech ETAM

Capco Group; Toronto; On-site; CAD 118,000 - 152,000; Full time

Benefits offered by this job

Benefits package

RRSP matching

Virtual health care

EFAP

Parental leave top-up

New parent gift

Wellness support

Career coaching

Job summary

Capco is seeking an Organizational Change & Transformation Lead to guide a major ETAM transformation for a top Canadian financial institution. You will oversee organizational change, technology adoption, and operational readiness across multiple workstreams, ensuring sustainable capability embedding.

You will partner with senior stakeholders, tech teams, and delivery partners to deliver end-to-end change programs, including Build-Operate-Transfer transitions and knowledge transfer across

Qualifications

• 8–12+ years of overall professional experience, including 5+ years in organizational change management or related transformation.
• 3+ years of experience supporting financial services or enterprise technology programs.
• Experience delivering change strategies, stakeholder engagement, communications and training.

Responsibilities

• Shape and coordinate change and BOT activities across ETAM workstreams.
• Develop change management strategies incl. stakeholder analysis, communications, training, adoption initiatives.
• Support ServiceNow, CMDB and TALM adoption with clear ownership and governance.
• Coordinate SOPs, runbooks, shadowing, and readiness evaluations for new capabilities.
• Partner with senior stakeholders to address adoption challenges and measure readiness.

Skills

Organizational change management

Transformation

Stakeholder engagement

Change impact assessments

Training & adoption

Education

Bachelor's degree

Postgraduate in Change Management or Organizational Development

Tools

ServiceNow

CMDB

Technology Asset Lifecycle Management (TALM)

Job description

Capco is seeking an Organizational Change & Transformation Lead to guide a major ETAM transformation for a top Canadian financial institution. You will oversee organizational change, technology adoption, and operational readiness across multiple workstreams, ensuring sustainable capability embedding.

You will partner with senior stakeholders, tech teams, and delivery partners to deliver end-to-end change programs, including Build-Operate-Transfer transitions and knowledge transfer across