Strategic Change Enablement Lead

Manulife; Toronto; Hybrid; CAD 113,000 - 163,000; Full time

Benefits offered by this job

Health, dental, vision benefits

Pension plan and retirement savings

Employee assistance program

Hybrid work arrangement

Paid time off

Job summary

Manulife in Toronto is seeking a Change Management professional to assess, engage stakeholders, and enable readiness for transformation programs. You will lead structured impact assessments and develop communications and materials to support leaders and teams.

The role requires collaboration with transformation teams, delivering actionable insights, and maintaining alignment with broader program milestones. Hybrid work arrangement is offered in a dynamic financial services environment.

Qualifications

• Experience in change management, business transformation, continuous improvement, project delivery or business analysis.
• Experience supporting impact assessments, stakeholder engagement, communications, learning or business-readiness activities.
• Strong analytical skills with the ability to organize complex information and translate it into clear actions.
• Strong communication, facilitation and stakeholder-management skills.
• Ability to manage multiple priorities and operate effectively where requirements and solutions continue to evolve.
• Experience supporting processes or technology transformation is preferred.
• Knowledge of change-management, Lean, continuous-improvement or process-redesign approaches is an asset.
• Exposure to automation, digital or AI-enabled transformation and/or financial services is an asset.

Responsibilities

• Conduct structured change-impact assessments across processes, roles, responsibilities, capabilities and ways of working.
• Gather and synthesize current- and future-state information from stakeholders, process documentation and transformation teams.
• Identify impacted stakeholder groups, risks, dependencies and required interventions.
• Translating complex process and technology changes into clear implications and actions for employees and leaders.
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• Develop stakeholder and engagement activities appropriate to nature and level of change.
• Facilitate interviews, workshops and working sessions and ensure decisions and actions are captured and followed through.
• Develop clear communications, leadership materials and practically change resources.
• Support leaders and change champions in preparing teams for new processes, technology and ways of working.
• Support readiness assessments and maintain visibility to key actions, risks, dependencies and accountable owners.
• Monitor indicators of awareness, preparedness, capability and adoption and highlight areas requiring intervention.
• Support implementation and post-launch activities, capturing feedback and reinforcing new ways of working.
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• Partner with process and transformation teams to connect change activities with current-state challenges and future-state outcomes.
• Maintain alignment between change activity and broader transformation plans, implementation milestones and priorities.
• Bring a continuous-improvement mindset to how change is designed, delivered and sustained.
• Capture lessons and reusable practices to strengthen subsequent initiatives.

Skills

Change management

Business transformation

Continuous improvement

Project delivery

Business analysis

Stakeholder management

Analytical skills

Communication

Job description

Manulife in Toronto is seeking a Change Management professional to assess, engage stakeholders, and enable readiness for transformation programs. You will lead structured impact assessments and develop communications and materials to support leaders and teams.

The role requires collaboration with transformation teams, delivering actionable insights, and maintaining alignment with broader program milestones. Hybrid work arrangement is offered in a dynamic financial services environment.