Strategic Operations Risk & Controls Leader

Manulife; Toronto; Hybrid; CAD 71,000 - 118,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Flexible work options

Job summary

Manulife Canada is seeking a Senior Analyst, Operations Risk & Controls to provide subject matter expertise across Canada Operations. You will lead risk assessments, challenge project plans, and embed risk and control requirements into large-scale transformations.

If you thrive in a hybrid environment, you will partner with project managers, business leads, and technology teams to strengthen governance, ensure regulatory compliance, and support transformation initiatives with robust risk

Qualifications

• 5+ years of experience in operational risk, audit, controls, consulting, project risk, or transformation governance.
• Experience conducting risk assessments and controls assessments in large change initiatives.
• Strong knowledge of operational risk management frameworks, control frameworks, and governance practices.

Responsibilities

• Lead operational risk assessments for large-scale transformation initiatives, technology implementations, and process redesign efforts.
• Assess inherent and residual risks throughout project lifecycles and provide challenge to project stakeholders.
• Identify operational, regulatory, customer, financial, and reputational risks associated with proposed changes.
• Review future-state processes to identify key risks, control gaps, and potential operational impacts before implementation.
• Review project risk registers and ensure risks are appropriately documented, assessed, owned, and mitigated.
• Perform control impact assessments related to new or changing processes, systems, and operating models.
• Evaluate adequacy of proposed controls and recommend enhancements where gaps exist.
• Review business requirements, process designs, testing strategies, implementation plans, and operating models from a risk perspective.
• Participate in governance forums and provide risk opinions regarding implementation readiness.
• Partner with project managers, business leads, and technology teams to embed risk management requirements into project delivery.
• Ensure compliance with Change Delivery Risk Management Standard requirements and associated governance expectations.

Skills

Operational risk management

Risk assessment

Change governance

Stakeholder management

Tools

Archer GRC

Job description

Manulife Canada is seeking a Senior Analyst, Operations Risk & Controls to provide subject matter expertise across Canada Operations. You will lead risk assessments, challenge project plans, and embed risk and control requirements into large-scale transformations.

If you thrive in a hybrid environment, you will partner with project managers, business leads, and technology teams to strengthen governance, ensure regulatory compliance, and support transformation initiatives with robust risk