Remote Strategic Client Growth Manager

ZayZoon Inc.; Toronto; Remoto; CAD 70.000 - 95.000; Tempo integral

Benefícios oferecidos por esta vaga

Remote work

Flexible time off

Full benefits

Parental leave top-up

Resumo da vaga

ZayZoon Inc. is seeking a Client Account Manager to be the trusted partner for our largest, most complex clients. You’ll get to know their business, people, and success metrics, then help them maximize value from ZayZoon.

You’ll own your accounts, backed by a collaborative team, and shape how we manage and grow client relationships as we scale. Your impact includes acting as the go-to advisor for high-value clients, spotting upsell opportunities, leading business reviews, and driving adoption

Qualificações

• 2+ years in a client-facing role building relationships and growing accounts.
• Experience managing your own book of clients and solving problems with internal teams.
• Track record of creating adoption plans with measurable results.
• Ability to translate data into clear recommendations for clients.
• Judgment to balance urgent client needs with longer-term growth work.

Responsabilidades

• Be the go-to advisor for a portfolio of high-value clients, linking ZayZoon offerings to business goals.
• Grow accounts by identifying upsell opportunities and building plans to increase usage.
• Lead business reviews with decision makers to review results and plan next steps.
• Step in to resolve support queries and escalations, coordinating across teams until resolved.
• Share client feedback with Sales, Product, Marketing, and Customer Care to improve offerings.
• Build lasting partnerships and keep accounts in good standing, turning success into stories.
• Help the team improve by sharing best practices and keeping resources up to date.

Conhecimentos

Client relationship management

Account growth / upsell

Adoption planning

Data-driven recommendations

Decision-maker engagement

Team collaboration

AI tools usage

Ferramentas

HubSpot

Intercom

Jira

Descrição da vaga

ZayZoon Inc. is seeking a Client Account Manager to be the trusted partner for our largest, most complex clients. You’ll get to know their business, people, and success metrics, then help them maximize value from ZayZoon.

You’ll own your accounts, backed by a collaborative team, and shape how we manage and grow client relationships as we scale. Your impact includes acting as the go-to advisor for high-value clients, spotting upsell opportunities, leading business reviews, and driving adoption