Senior Account Director: Growth & CX Leadership

Auberge du Pommier; Toronto; On-site; CAD 90,000 - 140,000; Full time

Job summary

William Thomas Digital in Toronto is seeking an Account Director to lead key client relationships, drive revenue growth, and deliver world-class, personalized customer experiences. You will own strategic partnerships with senior stakeholders, forecast and grow client portfolios, and collaborate with strategists, creatives, and technologists to bring bold programs to life.

You will ensure we exceed expectations, deliver measurable outcomes, and maintain client trust from roadmap through

Qualifications

• 7 to 10 years of experience in a client-facing role at a CRM, CX, digital marketing, or consulting firm.
• Proven track record of growing accounts and delivering measurable impact.
• Experience leading cross-functional teams and managing high-visibility work.
• Good mentorship and team leadership abilities.
• Strong understanding of CRM, personalization, marketing automation, and data-driven marketing.
• Familiarity with platforms like Salesforce Marketing Cloud, Braze, Adobe, or Bloomreach is a strong asset.

Responsibilities

• Lead client relationships as senior day-to-day contact for top accounts and build long-term partnerships.
• Own the commercial success of accounts including revenue, margin, and forecasting.
• Collaborate with internal teams to craft proposals, pitches, and business cases that unlock client value.
• Ensure all work is on-brand, on-brief, and delivers results across campaigns and strategic initiatives.
• Translate client goals into clear plans and coordinate with cross-functional teams to execute.
• Mentor and grow junior team members and maintain high-quality deliverables.

Skills

Client relationships

Forecasting

Revenue growth

Strategic thinking

Cross-functional leadership

Mentorship

CRM marketing

Tools

Salesforce Marketing Cloud

Braze

Adobe

Bloomreach

Job description

William Thomas Digital in Toronto is seeking an Account Director to lead key client relationships, drive revenue growth, and deliver world-class, personalized customer experiences. You will own strategic partnerships with senior stakeholders, forecast and grow client portfolios, and collaborate with strategists, creatives, and technologists to bring bold programs to life.

You will ensure we exceed expectations, deliver measurable outcomes, and maintain client trust from roadmap through