Store Team Lead – Asian Beauty Retail

Kiokii and...; Victoria; On-site; CAD 40,000 - 52,000; Full time

Job summary

Kiokii Inc. is seeking a Team Lead in Victoria to set the standard for sales and customer service, guiding the team to deliver an exceptional shopping experience for visitors.

You will oversee daily store operations, provide direction and training, and ensure health and safety compliance while supporting staffing and addressing customer inquiries. Drive sales and assist with store opening activities to ensure a smooth launch.

Qualifications

• Minimum of 1 year of retail experience, with some leadership or supervisory experience preferred.
• Passionate about the Asian beauty industry, dedicated to continuous learning, sharing expertise, and staying up to date with the latest products and trends to guide staff and enhance the customer experience.
• Skilled in effective communication and building strong interpersonal relationships.
• Ability to work in a fast-paced and dynamic retail environment.
• Able to lift up to 30 lbs.
• Knowledge of retail store operations, merchandising, and customer service standard.

Responsibilities

• Assisting the store management team in overseeing and coordinating daily store operations, ensuring smooth and efficient workflows
• Providing clear direction, support, and training to store associates as needed
• Maintaining store conditions to ensure they consistently meet company standards and adhering to Health and Safety regulations
• Supporting staffing efforts to align with business needs and operations as requested
• Addressing customer inquiries and concerns, resolving issues effectively and escalating matters to higher management when necessary
• Driving sales performance by meeting store targets and key performance metrics
• Support with store opening and setup

Skills

Effective communication

Interpersonal skills

Leadership experience

Customer service

Job description

Kiokii Inc. is seeking a Team Lead in Victoria to set the standard for sales and customer service, guiding the team to deliver an exceptional shopping experience for visitors.

You will oversee daily store operations, provide direction and training, and ensure health and safety compliance while supporting staffing and addressing customer inquiries. Drive sales and assist with store opening activities to ensure a smooth launch.