Store Systems Support Technician - POS & Bilingual EN/FR

UAP Inc.; Quebec; On-site; CAD 45,000 - 65,000; Full time

Job summary

UAP Inc. in Canada is seeking a versatile IT support specialist to join our store support team. You will handle requests, update the database, and provide administrative support to colleagues, ensuring smooth operation of our store systems.

The ideal candidate has a degree in computer science and at least 1 year of IT user support experience. Fluency in French and English is required as interactions span across Canada. A keen customer service mindset is essential.

Qualifications

• Degree in computer science with minimum 1 year of IT user support experience.
• Fluent in French and English, both spoken & written.
• Knowledge of store operations and product management is a plus.

Responsibilities

• Respond to requests referred to the store support group.
• Update the database of requests and solutions on each call.
• Provide administrative support to other team members.
• Perform triage of requests and solutions on each call.
• Solve problems and answer questions from store users.
• Guide and train users to better use the system.
• Maintain store systems to ensure uptime for store operations.

Skills

IT support

Bilingual FR/EN

Store operations

Database updates

Customer service

Education

Degree in computer science

Tools

POS systems

CRM software

Job description

UAP Inc. in Canada is seeking a versatile IT support specialist to join our store support team. You will handle requests, update the database, and provide administrative support to colleagues, ensuring smooth operation of our store systems.

The ideal candidate has a degree in computer science and at least 1 year of IT user support experience. Fluency in French and English is required as interactions span across Canada. A keen customer service mindset is essential.