Technician, store system support TAMS

UAP Inc.; Quebec; On-site; CAD 45,000 - 65,000; Full time

Job summary

UAP Inc. in Canada is seeking a versatile IT support specialist to join our store support team. You will handle requests, update the database, and provide administrative support to colleagues, ensuring smooth operation of our store systems.

The ideal candidate has a degree in computer science and at least 1 year of IT user support experience. Fluency in French and English is required as interactions span across Canada. A keen customer service mindset is essential.

Qualifications

• Degree in computer science with minimum 1 year of IT user support experience.
• Fluent in French and English, both spoken & written.
• Knowledge of store operations and product management is a plus.

Responsibilities

• Respond to requests referred to the store support group.
• Update the database of requests and solutions on each call.
• Provide administrative support to other team members.
• Perform triage of requests and solutions on each call.
• Solve problems and answer questions from store users.
• Guide and train users to better use the system.
• Maintain store systems to ensure uptime for store operations.

Skills

IT support

Bilingual FR/EN

Store operations

Database updates

Customer service

Education

Degree in computer science

Tools

POS systems

CRM software

Job description

At UAP, our vast team of tech enthusiasts is dedicated to driving efficiency, reliability and excellence in every aspect of our operations. We are looking for a new team member for our IT team who is ready to grow their career in a diverse and supportive work environment. Join UAP and be part of our exciting journey where your technical skills will help us keep Canada moving.

We are looking for an individual who is versatile, has good computer skills and ideally has experience in point of sale support. You must also be fluently bilingual (80% of support is in English) and above all demonstrate superior customer service.

Your responsibilities will be:

• Respond to requests or questions referred to the store support group,
• Update the database of requests and solutions made on each call;
• Provide administrative support to other team members.
• Respond to requests or inquiries made to the store support group;
• Perform triage of requests and solutions on each call;
• Solve problems and answer questions from users of the store systems;
• Guide and train users to better use the system;
• Maintain our store systems;
• Ensure the functionality of the systems to support store operations at all times;
• Provide after-hours support on an alternative basis (the team must cover hours between 6 a.m. and 7:30 p.m.).
• Maintain links with other systems support groups such as: warehouses, garages and product managers to optimize store system operations.

To join our team, you need, among other things:

• Degree in computer science anda minimum of 1yearof experience in IT user support
• Knowledge of product management and store operations
• Bilingual in French and English, both spoken and written, as you will be working closely with colleagues and clients across Canada.

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.