Manager, Retail Systems

Couche-Tard; Laval (administrative region); On-site; CAD 85,000 - 115,000; Full time

Benefits offered by this job

Group Insurance Program

Pension Plan

Share Purchase Plan

Paid Time Off

Employee Discounts

Training and Development opportunities

Recognition and Rewards programs

Mentorship Program

Scholarship Program

Job summary

Couche-Tard is searching for a Manager of Retail Systems to oversee day-to-day operations and support the Canadian Retail Systems team. This role includes project delivery, team leadership, and collaboration with various stakeholders.

The ideal candidate will have a Bachelor’s Degree in Computer Science, 5-7 years of experience, and strong project management and leadership skills. Additional benefits include a group insurance program, pension plan, and training opportunities.

Qualifications

• 5–7 years of equivalent work experience.
• Experience supporting financial and budget processes.
• Ability to prioritize and execute tasks effectively in a fast-paced environment.

Responsibilities

• Support delivery of Retail Systems projects and services.
• Be onsite leader for the team in Canada.
• Assist in operational and capital budget tracking.

Skills

Leadership and team coordination

Project management skills

Knowledge of systems and software QA best practices

Customer service orientation

Advanced French

Advanced English

Education

Bachelor’s Degree in Computer Science or related field

Job description

Manager, Retail Systems

Department: Global Tech – Retail Systems Canada
Location: On site, Laval, QC (4204 boulevard Industriel, H7L 0E3)
Type of employment: Permanent, Full Time (40 hours)

THE ROLE

Reporting to the Sr. Manager, Retail Systems Engineering support for North America, the Manager of Retail Systems is responsible for supporting the delivery and day‑to‑day operations of the Canadian Retail Systems team. The role works closely with Project Managers, POS Software and Level 3 Support Engineers, Business and QA Analysts to support the development, implementation, and production support of Retail Systems.

Responsibilities

• Support the delivery of Retail Systems projects and services to meet business requirements and objectives and assist in identifying and resolving systems issues.
• Be the onsite, in‑office leader for the team in Canada, assisting the remote Sr. Manager in charge.
• Assist and support operational and capital budget tracking for Retail Systems activity in Canada.
• Review and analyze existing Retail Systems effectiveness and efficiency and recommend strategies for improvement or optimization in collaboration with the North American Retail Systems team.
• Research and provide recommendations on Retail Systems products and services in support of procurement and development efforts.
• Assisting in the installation, configuration, and deployment of new Retail Systems hardware and software, and/or enhancements to existing systems across the enterprise, including coordinating distributed teams of internal and external resources.
• Collaborate with external Retail Systems vendor partners, major fuel partners, and business stakeholders in overseeing the managed services team for quality assurance testing (QA) and deployments.
• Knowledge sharing and collaboration with US Retail Systems Engineering team on common North American platforms.
• Ensure that new system integrations into company Retail Systems meet functional requirements, system compliance, and interface specifications.
• Maintain and update the inventory of company Retail Systems assets and their corresponding contracts and agreements.

Qualifications

• Bachelor’s Degree in Computer Science or a related field.
• 5–7 years of equivalent work experience.
• Knowledge of systems and software quality assurance best practices and methodologies.
• Demonstrated leadership and team coordination capabilities.
• Project management skills and/or exposure to project‑based work structures.
• Knowledge of POS systems is an asset.
• Experience supporting financial and budget processes.
• Strong listening and interpersonal skills.
• Customer‑service orientation.
• Keen attention to detail.
• Ability to prioritize and execute tasks effectively in a fast‑paced environment.
• Experience working in a team‑oriented, collaborative environment.
• Advanced French and English (both spoken and written).

Benefits

• Group Insurance Program – health and dental care, long‑term disability, life insurance, health spending account.
• Pension Plan.
• Share Purchase Plan.
• Paid Time Off – vacation, sick, personal days.
• Employee Discounts.
• Training and Development opportunities.
• Recognition and Rewards programs.
• Mentorship Program.
• Scholarship Program.

We are an equal opportunity employer and encourage applications from all qualified individuals.

We thank all candidates for their interest in this position. Only selected candidates will be contacted for further steps in the hiring process.