Assistant Manager, Operations, Great Northern Rd

Marks; Sault Ste. Marie; Hybrid; CAD 40,000 - 50,000; Full time

Job summary

Marks – Sault Ste. Marie store is seeking an Assistant Manager, Operations to lead customer service and retail operations on Great Northern Rd. The role emphasizes coaching team members, driving omni-channel orders, inventory flow, and compliant store execution.

You will manage scheduling, training, and performance while promoting the Mark’s brand and ensuring a positive, inclusive work environment. This is a full-time, in-store position with competitive pay and benefits.

Qualifications

• 3-5 years of retail experience required.
• Excellent communication and organizational skills.
• Strong coaching and mentoring abilities.
• High energy with a drive to succeed.
• Basic computer skills required.

Responsibilities

• Lead the B2B Mark’s Commercial Business function including order entry and management.
• Provide an exceptional omni-channel experience with in-store and eCommerce orders.
• Support inventory movement, shipping/receiving, and cash handling.
• Oversee store operations in the Store Manager’s absence.
• Participate in daily shift planning and team training.

Skills

Coaching & mentoring

Communication skills

Organizational skills

Retail experience

Customer service

Basic computer skills

Job description

## Assistant Manager, Operations, Great Northern RdApply: Sault Ste. Marie, ON: Full time: Posted 30+ Days Ago: JR163275**What you’ll do****Customer Service*** Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.* Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.* Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.* Support the customer experience through timely processing and movement of inventory to the salesfloor.**Operations*** Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.* Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.* Assists in preparation and execution of annual inventories.* Follows and ensures compliance of all corporate LP, cash and audit, and OH&S policies and procedures.* Assumes responsibility for all operations of the store in the absence of the Store Manager.**Training*** Provides leadership to the team and consistently coaches and follows up to ensure the delivery the service model standards are provided to each customer.* Creates and communicates execution of Daily Game Plan for operations activities.* Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.* Follows up with the team to complete required training within timeframes.**Leadership*** Acts as a brand ambassador by promoting brands and culture.* Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.* Maintain Mark’s performance management expectations including progressive discipline where necessary.* Follows the disciplinary process consistently and impartially.* Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).**What you’ll bring*** Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.* Proven ability to build and manage a daily, weekly plan for the department and store.* Exceptional communication skills and organizational skills* Superior training and mentoring skills* 3-5 years retail experience required.* High energy, enthusiasm, and a drive to succeed.* Basic computer skills required.We’re always looking for great talent! In addition to competitive pay, we offer:* Comprehensive benefits and retirement programs* Performance incentives* Other perks to support your well-being* Career growth opportunities and product discountsOur typical hiring range is between $39,600 and $49,500. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role-specific requirements.