Store Manager - Metrotown

Lush North America; Burnaby; On-site; CAD 64,000; Full time

Job summary

An established industry player in the cosmetics sector is seeking a passionate Store Manager to lead a vibrant team. This role emphasizes individualism and creativity within a fun store atmosphere. As a Store Manager, you'll be responsible for driving sales, ensuring exceptional customer service, and fostering a culture of inclusion and growth. With opportunities for career advancement and a commitment to ethical sourcing and community support, this position offers a unique chance to make a difference while leading a dedicated team. Join a company that values your contributions and encourages you to grow professionally and personally.

Benefits

50% discount on all products

Opportunities for growth

Fun store atmosphere

Qualifications

• 3-5 years of retail management experience required.
• Strong HR and communication skills are essential.

Responsibilities

• Manage retail operations including budgets and sales targets.
• Recruit and develop management and staff teams.

Skills

Retail Management

Customer Service

Communication Skills

Analytical Skills

Organizational Skills

Interest in Skincare

Education

3-5 years retail management experience

Tools

Microsoft Office

Excel

Job description

Position: Store Manager (40 hours weekly)

Salary: $63,400

#JobsatLUSH

Interview Plan: Ever wondered what it’s like behind the bubbles? #lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years, keeping our customers’ bathtubs and showers more magical through our retail shops across Canada and the US. We are committed to fair trade sourcing, supporting sustainable communities, and giving back through our Charity Pot Program.

We Offer:

• A fun, funky store atmosphere encouraging individualism
• 50% discount on all products
• An unconventional retail structure supporting entrepreneurial spirit
• Opportunities for growth, as Lush promotes from within

Store Manager

As a Lush Store Manager, you are a true leader embodying our core values: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. Your role involves:

• Recruiting, training, and developing your management and staff teams
• Managing all aspects of retail operations, including budgets, sales targets, customer experience, staff engagement, and operational standards

Responsibilities:

Sales & Customer Experience:

• Ensure excellent customer service and a welcoming environment
• Educate staff and customers on our brand values and ethical commitments
• Increase product knowledge and make informed recommendations
• Develop and execute business plans to meet sales and KPI goals

Team Leadership:

• Coach and develop your team, fostering diversity, equity, inclusion, and belonging (DEIB)
• Create an inclusive environment and promote staff engagement
• Recruit diverse talent and support staff career development

Operational Excellence:

• Ensure compliance with policies, safety, and health standards
• Manage inventory, merchandising, scheduling, and payroll within budget

Qualifications:

Required:

• 3-5 years retail management experience
• Strong HR, communication, analytical, and organizational skills
• Customer service and sales expertise
• Interest in skincare, natural beauty, and ethics
• Flexible availability including holidays, evenings, and weekends

Preferred:

• Experience with consultation-based service models
• Staff development and coaching skills
• Proficiency in Excel, Microsoft Office, and other systems
• Experience with cross-cultural collaboration, DEIB, or social justice training
• Fluency in additional languages such as Spanish or French

At Lush, we foster a culture of inclusion and respect, supporting equal opportunity employment for all applicants regardless of background or characteristics protected by law.