Assistant Store Manager - McArthurGlen Outlet

Mackage; Richmond; On-site; CAD 45,000 - 70,000; Full time

Job summary

A leading company in luxury outerwear is seeking an Assistant Store Manager to drive sales, enhance customer experiences, and lead a high-performing team. This role demands a results-oriented professional with a solid management background and a passion for retail excellence. The successful candidate will ensure brand integrity and superior store standards while engaging proactively with clients.

Qualifications

• 5+ years in luxury retail, 2+ years in management.
• Strong leadership and customer service skills.
• Dynamic personality with business acumen.

Responsibilities

• Maximize store sales and meet KPIs.
• Motivate teams for exceptional customer service.
• Manage operational tasks including reports and payroll.

Skills

Selling

Customer Service

Leadership

Communication

Business Acumen

Multilingual

Tools

Microsoft Office Suite

POS operating systems

Job description

Assistant Store Manager - McArthurGlen Outlet

Assistant Store Manager - McArthurGlen Outlet

Direct message the job poster from Mackage

Connecting top talent with meaningful opportunities, let’s build teams that thrive!

About MACKAGE

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.

A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

Reporting to the Store Manager, you will be responsible for the team and effective operations of the store from service, brand integrity, store standards, training to people performance.

What you’ll do:

• Maximize the store sales and KPIs to achieve store sales targets while achieving personal sales targets.
• Motivate and inspire teams to high performance and exceptional customer service, with a strong clientele mindset.
• Communicate with management and HQ partners effectively.
• Support performance evaluations, turnover and action plans for sales team.
• Monitor sales floor and zone coverage to drive sales and maintain a customer focus centric environment.
• Ensure proactive client engagement leveraging CRM and growing the clientele database.
• Actively bench, recruit, hire and develop top tier candidates that will represent Mackage as brand ambassadors.
• Manage operational tasks on time relating to reports, payroll, scheduling and inventory management.
• Model and ensure store policies compliance are achieved and communicated.
• Ensure proper maintenance and organization of the store standards front and back of house.
• Handle customer inquiries, concerns and returns effectively.

What you’ll need:

• Minimum of five (5) years experience working in a preferred fashion luxury retail and at least three (2) years in a management position.
• Exemplary selling and customer service skills.
• Strong leadership and communication skills.
• Dynamic, personable with a strong business acumen.
• Results-oriented and adaptable mindset.
• Multilingual is a plus.
• Knowledge of Microsoft Office Suite and POS operating systems.
• Proficiency in Mandarin is considered a strong asset.

We want to get to know you

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Sales, and Management

• Industries

  Retail Apparel and Fashion

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