Licensed Assistant Manager — Vision Care Leader

LensCrafters; Ottawa; On-site; CAD 59,000 - 82,000; Full time

Job summary

LensCrafters Ottawa is seeking a full-time Assistant Manager to lead in the Store Manager’s absence, acting as a business owner within the marketplace and the LensCrafters organization. You will drive key performance indicators and ensure exceptional patient and customer experiences.

You will partner with the store team to recruit, train and coach staff, maintain visual standards, and uphold company policies.

Qualifications

• High School graduate or equivalent.
• Current & valid state Opticianry license.
• 1+ year(s) management/supervisory experience with direct reports.
• Knowledge of retail operations, processes & policies.
• Strong basic math skills.
• Familiarity with cash register, computers & calculators.
• Must have a strong command of the English language for all written correspondence & oral communication.
• Strong communicator & listener.
• Demonstrated high-level of selling skills.
• Proven ability to problem solve.

Responsibilities

• Delivers quality & improvement to meet or exceed all key performance indicators (KPIs).
• Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results.
• Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results.
• Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery.
• Partners with store manager to lead a team through strong knowledge & skills.
• Provides training & guidance to team members.
• Delivers clear & constructive feedback in a timely manner.
• Informs store manager of any situation that may require any development or disciplinary action of others.
• Supports recruiting, helps select high caliber team & creates talent pipeline.
• Follows guidelines to optimally staff store.
• Shows great pride in the store appearance & executes visual directives.
• Strives to maintain positive working relationship with doctors.
• Adheres to & ensures compliance of team to Company policies & procedures. Meets or exceeds all goals.
• Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems.
• Performs & understands administrative duties.
• Maintains a safe working environment for all.
• Works a flexible schedule, including nights & weekends.
• Under current & valid state Opticianry license perform the following: Provides expertise & product knowledge on lens choices based on the patient’s vision needs & doctor prescription.
• Adjusts &/or repairs eyewear.
• Presents and dispenses eyewear & creates a lasting impression.
• Performs accurate digital measurements.

Skills

Communication

Leadership

Sales skills

English proficiency

Customer service

Problem solving

Retail knowledge

Cash handling

Education

High School diploma or equivalent

College degree or equivalent

Tools

Cash register

POS system

Computers

Job description

LensCrafters Ottawa is seeking a full-time Assistant Manager to lead in the Store Manager’s absence, acting as a business owner within the marketplace and the LensCrafters organization. You will drive key performance indicators and ensure exceptional patient and customer experiences.

You will partner with the store team to recruit, train and coach staff, maintain visual standards, and uphold company policies.