Store Manager: Creative Games & Customer Experience

Mind Games USA; Oshawa; On-site; CAD 29,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Casual dress

Employee discount

Extended health benefits

Life insurance

Fun, creative environment

Job summary

Mind Games USA in Oshawa is seeking a dedicated Store Manager to lead daily operations, coach a performance-driven team, and deliver an outstanding customer experience. You will drive sales, manage budgeting, and ensure compliance while maintaining an engaging, customer-first culture.

The role requires 3+ years of retail leadership, a business-focused mindset, and a passion for board games and playful shopping experiences. Flexible, dynamic, and results-oriented individuals thrive here.

Qualifications

• Bachelor’s degree in Business Administration or related field preferred.
• 3+ years of management in a specialty retail or customer-focused environment.
• Strong leadership, coaching, and team development skills.
• Customer-focused with excellent interpersonal, communication, and relationship-building abilities.
• Expertise in sales growth, merchandising strategies, expense control, shrink reduction, and brand differentiation.
• Highly organized with the ability to multitask and drive operational excellence.
• Passion for board games, pop culture, and creating memorable customer experiences.
• Energetic, outgoing, and motivated personality that thrives in a fast-paced retail environment.

Responsibilities

• Oversee daily store operations to ensure efficiency, profitability, and an exceptional customer experience.
• Lead, coach, and develop a high-performing team through ongoing training, performance management, and succession planning.
• Drive sales by executing business strategies, promotional initiatives, and effective merchandising plans.
• Manage financial performance, including budgeting, expense control, and analysis of variances to achieve targets.
• Build strong customer relationships to understand needs and enhance service delivery.
• Analyze sales and financial reports to identify opportunities and implement strategies to improve performance.
• Ensure compliance with company policies, as well as health and safety regulations.
• Execute and monitor loss prevention and shrink control programs.

Skills

Leadership

Coaching

Team development

Recruiting

Training

Customer focus

Interpersonal skills

Communication

Relationship-building

Education

Bachelor’s degree in Business Administration or related field

Job description

Mind Games USA in Oshawa is seeking a dedicated Store Manager to lead daily operations, coach a performance-driven team, and deliver an outstanding customer experience. You will drive sales, manage budgeting, and ensure compliance while maintaining an engaging, customer-first culture.

The role requires 3+ years of retail leadership, a business-focused mindset, and a passion for board games and playful shopping experiences. Flexible, dynamic, and results-oriented individuals thrive here.