Retail Store Assistant Manager

Mind Games; Ottawa; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Casual dress environment

Employee discount on games, puzzles, &

toys

Job summary

Mind Games in Ottawa is seeking an Assistant Store Manager to lead a vibrant team and drive everyday store operations at Bayshore, 100 Bayshore Dr., Ottawa, ON. You will coach staff, optimize sales, and ensure an exceptional customer experience in a fast-paced, playful retail environment.

The role emphasizes leadership, merchandising, and loss prevention while fostering a welcoming atmosphere for guests and building strong customer relationships. Replacement position with competitive hourly pay.

Qualifications

• Bachelor’s degree in business administration or related field preferred.
• 2+ years of management experience in a specialty retail environment.
• Strong leadership, coaching, and team development abilities.
• Customer service-oriented with knowledge of retail operations.
• Experience in shrink reduction and expense control.

Responsibilities

• Schedule, assign, and follow up on employee tasks; recruit and train staff.
• Coach and develop employees; address performance issues.
• Assist in budgets and monitor expenditures; analyze variances.
• Build customer relationships and deliver outstanding service.
• Drive sales via promotions, displays, and reporting.
• Ensure store safety, cleanliness, and policy compliance.
• Implement loss prevention and protect assets.

Skills

Leadership

Coaching

Team development

Customer service

Organizational skills

Multitasking

Retail operations

Budgeting

Education

Bachelor’s degree in business administration or related field

Job description

About Mind Games

Mind Games is North America’s premier specialty retailer “Where Creative Minds Come to Play”!

Our stores are filled with games, puzzles, and toys for every age and occasion. We don’t just sell products, we create experiences, spark creativity, and give people the chance to explore hobbies and interests they love.

We’re looking for a motivated and dynamic Assistant Store Manager to help lead our team and support the daily operations of the store. In this role, you’ll assist the Store Manager in driving sales, coaching and supporting team members, ensuring operational excellence, and creating an outstanding customer experience. If you thrive in a fast-paced, playful environment and enjoy leading by example while fostering a fun and welcoming store, this is your opportunity to make a real impact!

Duties and Responsibilities include, but are not limited to:

• Support daily store operations by scheduling, assigning, and following up on employee tasks. Recruit, select, orient, and train team members to maintain a strong and capable staff.
• Coach, mentor, and develop employees, providing feedback and guidance to help them reach their full potential. Address performance issues as needed.
• Assist in achieving financial objectives by preparing budgets, monitoring expenditures, analyzing variances, and taking corrective action when necessary.
• Build strong customer relationships by understanding their needs, providing exceptional service, and ensuring a welcoming store environment.
• Drive sales and marketing initiatives by analyzing promotions, display plans, and operating/financial reports to maximize profitability.
• Ensure the store is safe, clean, and compliant with all company policies and procedures.
• Implement and monitor loss prevention and shrink programs to protect company assets.

You are best suited for this role if you have the following qualifications and skills:

• Bachelor’s degree in business administration or a related field preferred.
• 2+ years of management experience in a specialty retail environment.
• Strong leadership, coaching, and team development abilities, with a proven track record of motivating and building high-performing teams.
• Customer service-oriented, with in-depth knowledge of retail operations and business management processes.
• Expertise in shrink reduction, expense control, merchandising strategies, brand differentiation, and partnership development.
• Highly organized with the ability to multitask and prioritize in a fast-paced environment.
• Passion for board games, puzzles, and pop culture, with a drive to achieve sales goals.
• Experience recruiting, hiring, training, and mentoring employees.
• Self-motivated, energetic, and results driven.

Pay Rate:$19 per hour

This is a replacement position.

Benefits:

• Competitive pay
• Flexible scheduling
• Casual dress environment
• Employee discount on games, puzzles, and toys
• Work in a fun, creative environment surrounded by products and people you love

Store Location:

Bayshore – Unit CC1D, 100 Bayshore Dr., Ottawa, ON

Mind Games is an equal opportunity employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all qualified applicants and employees without discrimination based on any characteristic protected under applicable human rights legislation.

Mind Games is committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the recruitment and selection process, please let us know, and we will work with you to meet your needs.