Retail Store Manager

Mind Games USA; Oshawa; On-site; CAD 29,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Casual dress

Employee discount

Extended health benefits

Life insurance

Fun, creative environment

Job summary

Mind Games USA in Oshawa is seeking a dedicated Store Manager to lead daily operations, coach a performance-driven team, and deliver an outstanding customer experience. You will drive sales, manage budgeting, and ensure compliance while maintaining an engaging, customer-first culture.

The role requires 3+ years of retail leadership, a business-focused mindset, and a passion for board games and playful shopping experiences. Flexible, dynamic, and results-oriented individuals thrive here.

Qualifications

• Bachelor’s degree in Business Administration or related field preferred.
• 3+ years of management in a specialty retail or customer-focused environment.
• Strong leadership, coaching, and team development skills.
• Customer-focused with excellent interpersonal, communication, and relationship-building abilities.
• Expertise in sales growth, merchandising strategies, expense control, shrink reduction, and brand differentiation.
• Highly organized with the ability to multitask and drive operational excellence.
• Passion for board games, pop culture, and creating memorable customer experiences.
• Energetic, outgoing, and motivated personality that thrives in a fast-paced retail environment.

Responsibilities

• Oversee daily store operations to ensure efficiency, profitability, and an exceptional customer experience.
• Lead, coach, and develop a high-performing team through ongoing training, performance management, and succession planning.
• Drive sales by executing business strategies, promotional initiatives, and effective merchandising plans.
• Manage financial performance, including budgeting, expense control, and analysis of variances to achieve targets.
• Build strong customer relationships to understand needs and enhance service delivery.
• Analyze sales and financial reports to identify opportunities and implement strategies to improve performance.
• Ensure compliance with company policies, as well as health and safety regulations.
• Execute and monitor loss prevention and shrink control programs.

Skills

Leadership

Coaching

Team development

Recruiting

Training

Customer focus

Interpersonal skills

Communication

Relationship-building

Education

Bachelor’s degree in Business Administration or related field

Job description

About Mind Games

Mind Games is North America’s premier specialty retailer “Where Creative Minds Come to Play”! Our stores are filled with games, puzzles, and toys for every age and occasion. We don’t just sell products, we create experiences, spark creativity, and give people the chance to explore hobbies and interests they love.

We’re looking for a driven Store Manager to lead store performance, inspire a high-performing team, and deliver an outstanding customer experience. You’ll own sales results, champion operational excellence, and foster an engaging, customer-first culture.

If you’re a dynamic retail leader who thrives in a fast-paced environment and is passionate about results, team development, and creating memorable in-store experiences, we’d love to hear from you.

Duties And Responsibilities Include, But Are Not Limited To

• Oversee daily store operations to ensure efficiency, profitability, and an exceptional customer experience.
• Lead, coach, and develop a high-performing team through ongoing training, performance management, and succession planning.
• Drive sales by executing business strategies, promotional initiatives, and effective merchandising plans.
• Manage financial performance, including budgeting, expense control, and analysis of variances to achieve targets.
• Build strong customer relationships to understand needs and enhance service delivery.
• Analyze sales and financial reports to identify opportunities and implement strategies to improve performance.
• Ensure compliance with company policies, as well as health and safety regulations.
• Execute and monitor loss prevention and shrink control programs.

You are best suited for the role if you have the following qualifications and skills:

• Bachelor’s degree in Business Administration or a related field preferred.
• 3+ years of management experience in a specialty retail or customer-focused environment.
• Strong leadership, coaching, and team development skills with a proven ability to recruit, hire, and train high-performing teams.
• Customer-focused with excellent interpersonal, communication, and relationship-building abilities.
• Expertise in sales growth, merchandising strategies, expense control, shrink reduction, and brand differentiation.
• Highly organized with the ability to multitask and drive operational excellence.
• Passion for board games, pop culture, and creating memorable customer experiences.
• Energetic, outgoing, and motivated personality that thrives in a fast-paced retail environment.

Pay Rate: $21-$26 per hour

This is an existing position.

Benefits

• Competitive pay
• Flexible scheduling
• Casual dress environment
• Employee discount on games, puzzles, and toys
• Extended health benefits
• Life insurance
• Work in a fun, creative environment surrounded by products and people you love

Store Location

Oshawa Centre - Unit 1060

419 King St W

Oshawa, ON

Mind Games is an equal opportunity employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all qualified applicants and employees without discrimination based on any characteristic protected under applicable human rights legislation.

Mind Games is committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the recruitment and selection process, please let us know, and we will work with you to meet your needs.