Store Manager - CF Pacific Center

Mackage; Vancouver; On-site; CAD 65,000 - 90,000; Full time

Job summary

Mackage is seeking a Store Manager in Vancouver to lead daily store operations, maximize sales, and elevate the client experience. You will drive KPIs, mentor a high‑performing team, and ensure excellent service while upholding brand standards.

Ideal candidates bring 5+ years in fashion luxury retail with 3+ years in a store management role, strong communication skills, and a proactive, team‑oriented approach.

Qualifications

• Minimum five years in a fashion luxury retail environment, with at least three years as a store manager.
• Strong leadership, results‑oriented mindset and solid business acumen.
• Excellent written and verbal communication; multilingual is a plus.
• Team‑centric attitude and proactive mindset; exemplary selling and customer service.

Responsibilities

• Sales and customerservice.
• Maximize store sales and KPIs to achieve targets.
• Monitor sales floor and zone coverage to drive sales and maintain customer focus.
• Proactive client engagement leveraging CRM and growing client database.
• Inspire and motivate the team to high performance and exceptional service.
• Oversee daily operations, reporting, payroll, scheduling and inventory management.

Skills

Leadership

Sales & Customer Service

Inventory Management

People Management

Job description

AboutMACKAGE

Specialistsinallseasonprotectionsince1999,Mackagemergesthefinest,mostresponsibleleathers,downandwoolswithluxuryforwarddesign,anapproachthatyieldsuncompromisingconstruction,envelopingcomfortandsignaturesilhouettes.

Aglobalouterwearleaderdefinedbyacommitmenttoexceptionalquality,purpose,andperformancewithafocusonaestheticinnovation.

Mackageiscommittedtoemploymentequityandinvitesapplicationsfromwomen,visibleminorities,Aboriginalpeoples,personswithdisabilities,LGBTQ2S+personsandotherwisemarginalizedpersons.

StoreManager

AsStoreManager,youareanintegralpartofourbrands’imageandstoreperformance.

Whatyou’lldo:

• Salesandcustomerservice

• MaximizethestoresalesandKPIstoachievestoresalestargets.
• Monitorsalesfloorandzonecoveragetodrivesalesandmaintainacustomerfocuscentricenvironment.
• EnsureproactiveclientengagementleveragingCRMandgrowingtheclienteledatabase.
• Inspireandmotivatetheteamtohighperformanceandexceptionalcustomerservice.

• Leadership

• Monitor,developandleadtheteambyshowcasingapositiveenvironmentinwhichmembersparticipate,cooperateandcollaboratewitheachother.
• PartnerandcollaboratewithmanagementandHQpartnerseffectively.
• Activelybench,recruit,hireanddeveloptoptiercandidatesthatwillrepresentMackageasbrandambassadors.
• Manageoperationaltasksontimerelatingtoreports,payroll,schedulingandinventorymanagement.
• Modelandensurestorepoliciescomplianceareachievedandcommunicated.
• Respondandadapttochangingdemandsofthebusinessandcreateactionplansrelatingtoopportunitiestosupportcustomerexperiencewhilefocusingonstrategic,operational,andleadershipexcellence.
• Conductweekly,monthlyandquarterlyperformanceevaluationswithintheteamandmanagethestoreturnovertosupportretention.

• Operations

• Providepropertraininganddevelopmentonproductknowledgeandsellingceremony.
• Ensurepropermaintenanceandorganizationofthestorestandardsfrontandbackofhouse.
• Handlecustomerinquiries,concernsandreturnseffectively.
• Overseethedailyoperationswhilemanaginginventorylevelsandlosspreventionbestpractices.

Whatyou’llneed:

• Minimumoffive(5)yearsexperienceinapreferredfashionluxuryretailenvironment,three(3)years(atleast)asastoremanager.
• Strongleadership,result-orientedandsolidbusinessacumen.
• Excellentwrittenandverbalcommunicationskills.Multilingualisaplus.
• Musthaveateamcentricattitudeandproactivemindset.
• Exemplaryselling,trainingandcustomerserviceskills.
• Abilitytomulti-task,organize,andprioritizeworkload.
• KnowledgeofMicrosoftOfficeSuiteandPOSoperatingsystems.2

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