Seasonal Sales Support

MACKAGE; Richmond; On-site; CAD 21,000 - 28,000; Full time

Job summary

MACKAGE is seeking a Seasonal Sales Support at our McArthurGlen Designer Outlet location in Richmond, BC. You will join a team that delivers exceptional client experiences while upholding the brand's standards on the floor.

You’ll assist customers, process sales, and help maintain merchandising and store organization. With 1-2 years in customer service, you’ll bring professionalism, energy, and polished communication to every interaction.

Qualifications

• 1-2 years of experience in a customer service environment.
• Customer satisfaction oriented.
• Professional appearance and positive energy.
• Excellent interpersonal and communication skills.
• Flexibility and adaptability to store pace.

Responsibilities

• Offer an exceptional client experience at all times and maintain the brand standards.
• Promote the brand image in each customer interaction.
• Always demonstrate a strong presence on the floor to greet all customers and to mitigate loss prevention matters.
• Guide customers by providing relevant information to ensure satisfaction.
• Pleasantly deal with customers and handle the customers’ orders by capturing customer information, ringing and processing sales transactions.
• Provide assistance to all team members and the management team.
• Upkeep store standards and maintain merchandising within the sales floor in addition to the organization of back of house.
• Participate in the daily operations of the store for optimal effectiveness (merchandise reception; labelling, merchandizing, POS operations, inventory management, shipping and receiving packages etc.);
• Always ensure a level of professionalism when answering the store calls.
• Adhere to company policies and procedures at all time.
• Assist with any other related tasks assigned by the immediate supervisor.

Skills

Customer service

Interpersonal skills

Communication skills

Professional appearance

Team player

Job description

About MACKAGE

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.

A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

Seasonal Sales Support

Reporting to the Store Manager, the Seasonal Sales Support provides assistance to the team members and is responsible for all areas listed below. They participate in all the essential duties necessary to the effective day-to-day operation of the store. This position will join our store located at McArthurGlen Designer Outlet.

What you’ll do :

• Offer an exceptional client experience at all times and maintain the brand standards.
• Promote the brand image, in each customer interaction.
• Always demonstrate a strong presence on the floor to greet all customers and to mitigate loss prevention matters.
• Guide customers by providing relevant information to ensure satisfaction.
• Pleasantly deal with customers and handle the customers’ orders by capturing customer information, ringing and processing sales transactions.
• Provide assistance to all team members and the management team.
• Upkeep store standards and maintain merchandising within the sales floor in addition to the organization of back of house.
• Participate in the daily operations of the store for optimal effectiveness (merchandise reception; labelling, merchandizing, POS operations, inventory management, shipping and receiving packages etc.);
• Always ensure a level of professionalism when answering the store calls.
• Adhere to company policies and procedures at all time.
• Assist with any other related tasks assigned by the immediate supervisor.

What you’ll need:

• 1-2 years’ experience in a customer service environment
• Customer satisfaction-oriented
• Professional appearance and positive energy
• Excellent interpersonal and communication skills
• Flexibility and adaptability to the ongoing pace of the store

We want to get to know you
#MACKAGE