Assistant Store Manager - CF Pacific Center

Mackage; Vancouver; On-site; CAD 55,000 - 85,000; Full time

Job summary

Mackage is seeking an Assistant Manager to lead store operations, drive sales, and maintain brand integrity. You will oversee service quality, staff performance, and daily store administration, while ensuring exceptional customer experiences in a luxury setting.

Reporting to the Store Manager, you will recruit and develop top talent, manage scheduling and inventory, and collaborate with HQ to uphold brand standards. Multilingual candidates are a plus.

Qualifications

• Five or more years in luxury fashion retail with at least two years in a management role.
• Exemplary selling and customer service skills.
• Strong leadership and communication abilities.
• Dynamic, personable with strong business acumen.
• Multilingual is a plus.
• Knowledge of Microsoft Office Suite and POS systems.

Responsibilities

• Maximize store sales and KPIs to meet targets.
• Motivate teams to high performance and exceptional customer service.
• Communicate with management and HQ partners effectively.
• Support performance evaluations, turnover and action plans for sales team.
• Monitor floor and zone coverage to drive sales and maintain customer focus.
• Engage clients via CRM and grow the clientele database.
• Recruit, hire and develop top candidates representing the brand.
• Manage reports, payroll, scheduling and inventory tasks.
• Ensure store policies and standards are followed and communicated.
• Maintain front and back of house organization and upkeep.
• Handle customer inquiries, concerns and returns effectively.

Skills

Sales leadership

Customer service

Communication skills

Multilingual

Microsoft Office

POS systems

Tools

Microsoft Office

POS systems

Job description

About MACKAGE

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.

About MACKAGE

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.

A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

Assistant Manager

Reporting to the Store Manager, you will be responsible for the team and effective operations of the store from service, brand integrity, store standards, training to people performance.

What You’ll Do

• Maximize the store sales and KPIs to achieve store sales targets while achieving personal sales targets.
• Motivate and inspire teams to high performance and exceptional customer service, with a strong clientele mindset.
• Communicate with management and HQ partners effectively.
• Support performance evaluations, turnover and action plans for sales team.
• Monitor sales floor and zone coverage to drive sales and maintain a customer focus centric environment.
• Ensure proactive client engagement leveraging CRM and growing the clientele database.
• Actively bench, recruit, hire and develop top tier candidates that will represent Mackage as brand ambassadors.
• Manage operational tasks on time relating to reports, payroll, scheduling and inventory management.
• Model and ensure store policies compliance are achieved and communicated.
• Ensure proper maintenance and organization of the store standards front and back of house.
• Handle customer inquiries, concerns and returns effectively.

What You’ll Need

• Minimum of five (5) years experience working in a preferred fashion luxury retail and at least three (2) years in a management position.
• Exemplary selling and customer service skills.
• Strong leadership and communication skills.
• Dynamic, personable with a strong business acumen.
• Results-oriented and adaptable mindset.
• Multilingual is a plus.
• Knowledge of Microsoft Office Suite and POS operating systems.

We want to get to know you

#MACKAGE