Store Manager

MACKAGE; Vancouver; On-site; CAD 65,000 - 90,000; Full time

Job summary

Mackage seeks a Store Manager to lead our Vancouver flagship team, driving luxury sales and delivering exceptional client experiences at CF Pacific Centre Mall.

You will oversee daily operations, staff development, inventory control and KPI attainment, while maintaining brand standards and outstanding customer service in a fast-paced luxury environment.

Qualifications

• Minimum five (5) years in a preferred fashion luxury retail environment; three (3) years (at least) as a store manager.
• Strong leadership, result-oriented and solid business acumen.
• Excellent written and verbal communication skills; multilingual is a plus.
• Must have a team-centric attitude and proactive mindset.
• Exemplary selling, training and customer service skills.
• Ability to multi-task, organize, and prioritize workload.
• Knowledge of Microsoft Office Suite and POS operating systems.

Responsibilities

• Sales and customer service.
• Maximize the store sales and KPIs to achieve store sales targets.
• Monitors sales floor and zone coverage to drive sales and maintain a customer-focused environment.
• Ensure proactive client engagement leveraging CRM and growing the client leddatabase.
• Inspire and motivate the team to high performance and exceptional customer service.
• Monitor, develop and lead the team by showcasing a positive environment.
• Partner and collaborate with management and HQ partners effectively.
• Manage operational tasks related to reports, payroll, scheduling and inventory management.
• Model and ensure store policies compliance are achieved and communicated.
• Respond and adapt to changing demands of the business and create action plans supporting customer experience while focusing on strategic, operational and leadership excellence.
• Conduct weekly, monthly and quarterly performance evaluations within the team and manage store turnover to support retention.

Skills

Store leadership

Sales & customer service

Communication skills

Multilingual

Team management

Inventory management

Operations oversight

Time management

Tools

POS systems

MS Office

Job description

AboutMACKAGE

Specialistsinallseasonprotectionsince1999,Mackagemergesthefinest,mostresponsibleleathers,downandwoolswithluxuryforwarddesign,anapproachthatyieldsuncompromisingconstruction,envelopingcomfortandsignaturesilhouettes.

Aglobalouterwearleaderdefinedbyacommitmenttoexceptionalquality,purpose,andperformancewithafocusonaestheticinnovation.

Mackageiscommittedtoemploymentequityandinvitesapplicationsfromwomen,visibleminorities,Aboriginalpeoples,personswithdisabilities,LGBTQ2S+personsandotherwisemarginalizedpersons.

StoreManager

AsStoreManager,youareanintegralpartofourbrands’imageandstoreperformance. This position will join our store located atCF Pacific Center Mall.

Whatyou’lldo:

• Salesandcustomerservice
• MaximizethestoresalesandKPIstoachievestoresalestargets.
• Monitorsalesfloorandzonecoveragetodrivesalesandmaintainacustomerfocuscentricenvironment.
• EnsureproactiveclientengagementleveragingCRMandgrowingtheclienteledatabase.
• Inspireandmotivatetheteamtohighperformanceandexceptionalcustomerservice.

Leadership

• Monitor,developandleadtheteambyshowcasingapositiveenvironmentinwhichmembersparticipate,cooperateandcollaboratewitheachother.
• PartnerandcollaboratewithmanagementandHQpartnerseffectively.
• Activelybench,recruit,hireanddeveloptoptiercandidatesthatwillrepresentMackageasbrandambassadors.
• Manageoperationaltasksontimerelatingtoreports,payroll,schedulingandinventorymanagement.
• Modelandensurestorepoliciescomplianceareachievedandcommunicated.
• Respondandadapttochangingdemandsofthebusinessandcreateactionplansrelatingtoopportunitiestosupportcustomerexperiencewhilefocusingonstrategic,operational,andleadershipexcellence.
• Conductweekly,monthlyandquarterlyperformanceevaluationswithintheteamandmanagethestoreturnovertosupportretention.

Operations

• Providepropertraininganddevelopmentonproductknowledgeandsellingceremony.
• Ensurepropermaintenanceandorganizationofthestorestandardsfrontandbackofhouse.
• Handlecustomerinquiries,concernsandreturnseffectively.
• Overseethedailyoperationswhilemanaginginventorylevelsandlosspreventionbestpractices.

Whatyou’llneed:

• Minimumoffive(5)yearsexperienceinapreferredfashionluxuryretailenvironment,three(3)years(atleast)asastoremanager.
• Strongleadership,result-orientedandsolidbusinessacumen.
• Excellentwrittenandverbalcommunicationskills.Multilingualisaplus.
• Musthaveateamcentricattitudeandproactivemindset.
• Exemplaryselling,trainingandcustomerserviceskills.
• Abilitytomulti-task,organize,andprioritizeworkload.
• KnowledgeofMicrosoftOfficeSuiteandPOSoperatingsystems.2