Assistant Store Manager

MACKAGE; Vancouver; On-site; CAD 52,000 - 64,000; Full time

Job summary

Mackage is seeking an Assistant Manager for our CF Pacific Center Mall store in Vancouver. You will lead a high-performing team, ensure brand integrity, and drive service excellence while meeting sales goals.

The role requires fashion luxury retail experience, strong leadership, and a client-centered approach. Join a global outerwear brand known for quality and innovation.

Qualifications

• Minimum of five years in fashion luxury retail; at least two in a management role.
• Exemplary selling and customer service skills.
• Strong leadership and communication skills.
• Dynamic, personable with a strong business acumen.
• Multilingual is a plus.
• Knowledge of Microsoft Office Suite and POS systems.

Responsibilities

• Maximize store sales and KPIs while achieving personal targets.
• Inspire the team to high performance and exceptional service.
• Communicate effectively with management and HQ partners.
• Support performance evaluations and action plans for staff.
• Monitor floor, zone coverage and customer-focused environment.
• Engage clients using CRM and grow the clientele database.
• Recruit, hire and develop top-tier candidates representing Mackage.

Skills

Customer service

Leadership

Communication

Sales targets

Multilingual

Job description

About MACKAGE

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.

A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

Assistant Manager

Reporting to the Store Manager, you will be responsible for the team and effective operations of the store from service, brand integrity, store standards, training to people performance.This position will join our store located at CF Pacific Center Mall.

What you’ll do:

• Maximize the store sales and KPIs to achieve store sales targets while achieving personal sales targets.
• Motivate and inspire teams to high performance and exceptional customer service, with a strong clientele mindset.
• Communicate with management and HQ partners effectively.
• Support performance evaluations, turnover and action plans for sales team.
• Monitor sales floor and zone coverage to drive sales and maintain a customer focus centric environment.
• Ensure proactive client engagement leveraging CRM and growing the clientele database.
• Actively bench, recruit, hire and develop top tier candidates that will represent Mackage as brand ambassadors.
• Manage operational tasks on time relating to reports, payroll, scheduling and inventory management.
• Model and ensure store policies compliance are achieved and communicated.
• Ensure proper maintenance and organization of the store standards front and back of house.
• Handle customer inquiries, concerns and returns effectively.

What you’ll need:

• Minimum of five (5) years experience working in a preferred fashion luxury retail and at least three (2) years in a management position.
• Exemplary selling and customer service skills.
• Strong leadership and communication skills.
• Dynamic, personable with a strong business acumen.
• Results-oriented and adaptable mindset.
• Multilingual is a plus.
• Knowledge of Microsoft Office Suite and POS operating systems.

We want to get to know you
#MACKAGE