Store Manager

Kibbi Technologies Inc.; Windsor; On-site; CAD 56,000 - 74,000; Full time

Job summary

Kibbi Technologies Inc. in Windsor, Ontario is seeking a driven Store Manager to lead overall store performance with a focus on profitability, customer service, and operational excellence.

You will oversee merchandising, staffing, inventory, and compliance while coaching a high-performing, inclusive team. The role balances guest experience with cost control and requires flexible availability to cover weekends and holidays, contributing to strong financial results for the local community.

Qualifications

• 5+ years in progressive retail management, including leadership of store teams.
• Strong budgeting, labor management, and expense control experience.
• Proven ability to coach and develop staff in a fast-paced retail environment.
• Data-driven mindset using KPIs to drive sales and efficiency.
• Experience with store openings or growth initiatives is a plus.

Responsibilities

• Lead Store Operations across customer experience, sales, merchandising, and daily execution.
• Coach and develop the Assistant Store Manager and team through training and feedback.
• Oversee recruitment, onboarding, scheduling, and staffing coverage.
• Drive sales and profitability by monitoring KPIs and implementing improvement plans.
• Maintain operational excellence: cleanliness, organization, safety, and readiness.
• Manage payroll, labor costs, budgets, and operating expenses.
• Foster a positive, inclusive culture with clear communication and accountability.
• Ensure compliance with policies, health and safety standards, and loss prevention.
• Partner with leadership to execute initiatives and improve efficiency.
• Protect people and assets through risk-aware management.

Skills

Retail management

Leadership

Financial analysis

Data-driven decision making

Customer service

Staff development

Tools

POS systems

Retail reporting tools

Job description

About the Role

We are seeking a driven and experienced Store Manager to lead overall store performance, with a strong focus on profitability, operational excellence, and outstanding customer service. This role oversees key store functions, including merchandising, staffing, inventory, and compliance, while building a high-performing and inclusive team.

The Store Manager will execute business strategies, develop and coach team members, maintain strong operational and financial results, and create a positive experience for both customers and the local community.

Schedule & Compensation

• This position requires open availability, including weekends, holidays, and closing shifts, with flexibility to support business needs.
• Starting Salary: $65k/ annually, plus applicable performance incentives.

Key Responsibilities

• Lead Store Operations – Provide leadership across customer experience, sales, merchandising, inventory, and daily store execution.
• Lead & Develop the Team – Coach, mentor, and develop the Assistant Store Manager and store team through effective training, feedback, and performance management.
• Recruit & Staff Effectively – Oversee recruitment, onboarding, scheduling, and staffing to ensure the store is properly supported.
• Drive Sales & Profitability – Monitor key performance metrics, identify opportunities, and implement strategies to improve sales and overall store performance.
• Maintain Operational Excellence – Ensure the store is clean, organized, safe, and customer-ready while maintaining established operational standards.
• Manage Financial Performance – Oversee payroll, labor costs, budgets, and operating expenses to support financial objectives.
• Build a High-Performing Culture – Foster a positive, inclusive, and engaged team environment through strong communication, recognition, and accountability.
• Ensure Compliance & Safety – Maintain compliance with company policies, health and safety requirements, and applicable operational standards.
• Protect People & Assets – Implement loss prevention practices and appropriately manage incidents, safety concerns, and operational risks.
• Drive Business Initiatives – Partner with leadership to execute business initiatives, improve operational efficiency, and achieve organizational objectives.

What You Bring

• 5+ years of progressive retail management experience, including at least 3 years in a Store Manager or General Manager role.
• Strong financial and operational acumen, with experience in budgeting, labor management, expense control, and performance analysis.
• Proven leadership experience with the ability to coach, develop, and motivate teams in a fast-paced retail environment.
• Strong KPI and business analysis skills, with the ability to use data to make informed decisions and drive performance.
• Technology proficient, with experience using POS systems, reporting tools, and other retail technology.
• Strong customer service, communication, and problem-solving skills, with the ability to effectively manage customers, teams, and operational challenges.
• Experience supporting new store openings or business growth initiatives is considered an asset.
• Experience managing high-volume retail operations is preferred.

Additional Information

• Full-time position with competitive compensation package.
• Opportunity to work with a values-driven leadership team in a growing organization.

Specific company details and store location will be disclosed to shortlisted candidates.