Assistant Store Manager

JRoss Recruiters; Maple Ridge; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation package

Performance-based incentive programs

Growth and development opportunities

Job summary

JRoss Recruiters represents a reputable Canadian retailer seeking a capable store leader who can drive customer experience and sales through hands-on leadership and robust store operations.

The role emphasizes coaching, merchandising execution, and omni-channel support in a fast-moving retail environment. You will mentor teams, manage schedules, and uphold safety and loss-prevention standards to ensure strong financial performance across departments.

Qualifications

• 2–5 years of progressive retail leadership experience in a big-box, apparel, footwear, or high-volume environment.
• Experience coaching and developing retail teams.
• Strong operational, organizational, and time-management skills.
• Experience supporting merchandising and promotional execution in a fast-paced setting.
• Strong communication and interpersonal skills.
• Demonstrated ability to drive sales performance and operational results.
• High energy, hands-on management style in a fast-paced, customer-focused environment.

Responsibilities

• Support store leadership in delivering an exceptional customer experience across all departments.
• Ensure customer service standards and operational expectations are consistently executed.
• Support omni-channel initiatives, including eCommerce fulfillment and in-store digital sales support.
• Assist in driving customer acquisition and retention through loyalty programs.
• Resolve customer concerns professionally while maintaining a positive shopping environment.
• Maintain a visible presence on the sales floor coaching teams in real time.
• Support visual merchandising, pricing integrity, promotional setups, and standards.
• Assist with weekly pricing updates and promotional execution with accuracy.
• Maintain inventory controls and support annual inventory preparation.
• Ensure compliance with policies related to loss prevention, cash handling, audits, and health & safety.
• Assist in creating effective store schedules and managing traffic patterns.
• Monitor store performance metrics and support action plans to drive financial performance.
• Support recruitment, onboarding, coaching, and development of retail team members.
• Provide continuous coaching and performance feedback to frontline employees.
• Support performance management and ongoing development conversations.
• Foster a positive, inclusive, and motivating environment built on accountability and teamwork.
• Lead by example with professionalism and a customer-first mindset.

Skills

Retail leadership

Coaching

Operations management

Merchandising

Communication

Time management

Interpersonal skills

Leadership presence

Customer focus

Job description

• Support store leadership in delivering an exceptional customer experience across all departments.
• Ensure customer service standards and operational expectations are consistently executed throughout the store.
• Support omni-channel initiatives, including eCommerce fulfillment and in-store digital sales support.
• Assist in driving customer acquisition and retention through loyalty and credit programs.
• Resolve customer concerns professionally while maintaining a positive shopping environment.
• Maintain a visible and active presence on the sales floor, coaching teams in real time and driving engagement.
• Support execution of visual merchandising, pricing integrity, promotional setups, and operational standards.
• Assist with weekly pricing updates, merchandising programs, and promotional execution with a high level of accuracy.
• Maintain inventory control standards and support annual inventory preparation and execution.
• Ensure compliance with company policies related to loss prevention, cash handling, audits, and health & safety.
• Assist in creating effective store schedules that support business needs and customer traffic patterns.
• Monitor store performance metrics and support operational action plans that drive financial performance.
• Support recruitment, onboarding, coaching, and development of retail team members.
• Provide continuous coaching, mentoring, and performance feedback to frontline employees.
• Support performance management, succession planning, and ongoing development conversations.
• Foster a positive, inclusive, and motivating work environment built around accountability and teamwork.
• Lead by example through professionalism, energy, and a strong customer-first mindset.

Requirements

• 2–5 years of progressive retail leadership experience within a big-box, apparel, footwear, or high-volume retail environment.
• Proven ability to coach, mentor, and develop retail teams.
• Strong operational, organizational, and time-management skills.
• Experience supporting merchandising and promotional execution within a fast-paced retail setting.
• Strong communication and interpersonal skills.
• Demonstrated ability to support sales performance and operational results.
• High energy, strong leadership presence, and a hands-on management style.
• Comfortable working within a fast‑paced, customer‑focused retail environment.

Corporate Culture

• Competitive compensation package
• Performance-based incentive opportunities
• Stable and growing Canadian retail organization
• Supportive leadership environment focused on growth and development