Retail Store Manager

Lovisa Pty Ltd; Coquitlam; On-site; CAD 50,000 - 75,000; Full time

Job summary

Lovisa Pty Ltd in Canada is seeking a dynamic Retail Store Manager to lead our store operations and drive business growth. You will oversee daily operations and develop a high-performing team in a fast-paced fashion retail environment.

Key responsibilities include driving sales, managing inventory, delivering exceptional customer experiences, and leading a culture of accountability and excellence. The role requires 3+ years of retail management, strong leadership, and a passion for fashion.

Qualifications

• 3+ years retail management experience.
• Proven track record of achieving sales targets.
• Strong leadership and team development skills.
• Excellent problem-solving abilities.
• Deep passion for retail and fashion.
• Flexible availability including weekends and holidays.
• Bachelor's degree preferred.

Responsibilities

• Drive sales targets through effective team leadership and strategic planning.
• Analyze sales data to identify trends and opportunities.
• Implement and monitor KPIs to ensure store productivity.
• Lead by example in delivering exceptional sales performance.
• Recruit, train, and develop store staff.
• Create succession plans to develop future leaders.
• Conduct performance reviews and provide coaching.
• Build and maintain a passionate, customer-focused team.
• Ensure optimal inventory management and stock control.
• Implement loss prevention strategies to minimize shrink.
• Execute visual merchandising standards to maximize sales.
• Oversee opening and closing procedures.
• Maintain store presentation and cleanliness standards.
• Foster a customer-first culture throughout the store.
• Resolve complex customer service issues.
• Ensure consistent delivery of exceptional shopping experiences.
• Build and maintain customer loyalty.
• Manage store budget and expenses.
• Report key metrics to upper management.
• Implement company policies and procedures.
• Identify and resolve operational challenges.

Skills

Retail management

Sales leadership

Team development

Customer service

Problem solving

Fashion retail

Education

Bachelor's degree preferred

Job description

We're seeking a dynamic and results-driven Retail Store Manager to lead our store operations and drive business growth.

About the Role: As Store Manager, you'll oversee daily operations while developing and inspiring a high-performing team in a fast-paced retail environment.

Key Responsibilities

Sales & Performance Management:

• Drive sales targets through effective team leadership and strategic planning
• Analyze sales data to identify trends and opportunities
• Implement and monitor KPIs to ensure store productivity
• Lead by example in delivering exceptional sales performance

Team Leadership & Development:

• Recruit, train, and develop store staff
• Create succession plans to develop future leaders
• Conduct performance reviews and provide coaching
• Build and maintain a passionate, customer-focused team

Operations & Merchandising:

• Ensure optimal inventory management and stock control
• Implement loss prevention strategies to minimize shrink
• Execute visual merchandising standards to maximize sales
• Oversee opening and closing procedures
• Maintain store presentation and cleanliness standards

Customer Experience:

• Foster a customer-first culture throughout the store
• Resolve complex customer service issues
• Ensure consistent delivery of exceptional shopping experiences
• Build and maintain customer loyalty

Business Administration:

• Manage store budget and expenses
• Report key metrics to upper management
• Implement company policies and procedures
• Identify and resolve operational challenges

Required Qualifications:

• 3+ years retail management experience
• Proven track record of achieving sales targets
• Strong leadership and team development skills
• Excellent problem-solving abilities
• Deep passion for retail and fashion
• Flexible availability including weekends and holidays
• Bachelor's degree preferred

You'll Excel If You:

• Are results-oriented with strong business acumen
• Have exceptional interpersonal and communication skills
• Demonstrate adaptability in a fast-paced environment
• Show enthusiasm as a brand ambassador
• Have experience in fashion retail

We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.