Store Manager

Suitsupply-; Toronto; On-site; CAD 70,000 - 125,000; Full time

Benefits offered by this job

Competitive CAD salary + bonus

Clothing allowance

Employee discount

Travel opportunities

Job summary

Suitsupply in Toronto is seeking a Store Manager to lead a professional team, drive sales, and uphold brand standards. You will manage P&L, budgets and inventory while building a high-performing group dedicated to outstanding customer experiences.

Join a fast-growing fashion company with opportunities to travel to other stores. Enjoy a competitive salary, bonus structure, clothing allowance, and a generous employee discount.

Qualifications

• Minimum of 3 years' experience in a customer service management role.

Responsibilities

• Lead and develop store team to meet company goals and improve individual objectives.
• Collaborate with training teams to develop a gold standard team.
• Establish weekly/monthly objectives for the team.
• Ensure employees present professionally and deliver high-level customer service to maximize sales.
• Recruit qualified professionals and source top talent in the market.
• Own store P&L and manage budgets (salary, expenses, inventory).
• Ensure merchandise is displayed per visual guidelines.
• Maintain store standards and operations per company standards.
• Collaborate with store support departments to utilize company resources.
• Align with HR on policies and development planning for the store team.

Skills

Leadership

Customer service

Team development

Verbal and written communication

Job description

Identifying and solving problems is something that comes natural to you. You are organized, strategic and collaborative about getting to the best results with your team. We want people with their own opinions that are straight to the point, have an eye for style and are pro-active. As Store Manager you will be responsible for achieving sales and service targets; maintaining best practices and identifying areas of improvements for store operations and other factors that contribute to providing an excellent experience for our customers and team members alike.

What you will do:

Lead and develop a professional store team to achieve company goals and incrementally improve individual objectives

Collaborate with training teams to effectively to develop a gold standard team

Establish weekly/monthly objectives for the team

Ensure that all employees present professionally according to company policies and practice highest level of customer service to achieve maximum sales and radically personal experience

Recruit qualified professional people and consistently raise the bar of your core team by networking in your market to source for top talent

Own store P&L report and manage budgets (salary, expenses, inventory, etc.)

Ensure that all merchandise is properly and attractively displayed as per visual guidelines

Ensure all store standards and operations are to company standards

Collaborate with store support departments to effectively utilize company resources

Align with Human Resources on company policies, procedures and development planning for store team

Who you are:

Minimum of 3 years' experience in a customer service management role

Strong leadership skills, able to coach/motivate team

Professional verbal and written communication skills

What you will get:

Competitive salary between $70,000-$125,000 annually for a full-time contract, plus a lucrative bonus structure

A top-of-the-line training program, unique to the industry

A clothing allowance for each new season and generous employee discount

Opportunity to build a career with one of the fastest growing companies in fashion

Opportunity to travel to other stores and abroad