Retail Store Manager

Lovisa Holdings Limited; Coquitlam; On-site; CAD 65,000 - 95,000; Full time

Job summary

Lovisa Holdings Limited is seeking a dynamic Retail Store Manager to lead our Coquitlam, BC store, overseeing daily operations and developing a high-performing team in a fast-paced fashion retail environment.

You will drive sales, manage inventory, implement visual merchandising standards, and deliver exceptional customer experiences while controlling budgets and reporting performance metrics to senior management.

Qualifications

• 3+ years retail management experience.
• Demonstrated ability to drive sales targets.
• Strong leadership and team development skills.
• Excellent problem-solving and decision-making abilities.
• Passion for retail and fashion.
• Flexible availability including weekends and holidays.
• Bachelor's degree preferred.

Responsibilities

• Drive sales targets through effective team leadership and strategic planning.
• Analyze performance data to identify trends and opportunities.
• Lead by example in delivering outstanding customer experiences.
• Recruit, train and develop store staff; build succession plans.
• Manage inventory and merchandising to maximize sales.
• Oversee store operations, visuals, and loss prevention.
• Report key metrics to management and ensure policy compliance.

Skills

Retail management

Sales targets

Team leadership

Communication skills

Problem-solving

Business acumen

Flexibility / availability

Adaptability

Fashion retail

Education

Bachelor's degree preferred

Job description

Position Summary:

We're seeking a dynamic and results-driven Retail Store Manager to lead our store operations and drive business growth.

About the Role: As Store Manager, you'll oversee daily operations while developing and inspiring a high-performing team in a fast-paced retail environment.

Key Responsibilities:

Sales & Performance Management:

• Drive sales targets through effective team leadership and strategic planning
• Analyze sales data to identify trends and opportunities
• Implement and monitor KPIs to ensure store productivity
• Lead by example in delivering exceptional sales performance

Team Leadership & Development:

• Recruit, train, and develop store staff
• Create succession plans to develop future leaders
• Conduct performance reviews and provide coaching
• Build and maintain a passionate, customer-focused team

Operations & Merchandising:

• Ensure optimal inventory management and stock control
• Implement loss prevention strategies to minimize shrink
• Execute visual merchandising standards to maximize sales
• Oversee opening and closing procedures
• Maintain store presentation and cleanliness standards

Customer Experience:

• Foster a customer-first culture throughout the store
• Resolve complex customer service issues
• Ensure consistent delivery of exceptional shopping experiences
• Build and maintain customer loyalty

Business Administration:

• Manage store budget and expenses
• Report key metrics to upper management
• Implement company policies and procedures
• Identify and resolve operational challenges

Required Qualifications:

• 3+ years retail management experience
• Proven track record of achieving sales targets
• Strong leadership and team development skills
• Excellent problem-solving abilities
• Deep passion for retail and fashion
• Flexible availability including weekends and holidays
• Bachelor's degree preferred

You'll Excel If You:

• Are results-oriented with strong business acumen
• Have exceptional interpersonal and communication skills
• Demonstrate adaptability in a fast-paced environment
• Show enthusiasm as a brand ambassador
• Have experience in fashion retail

We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.