Store Manager

L'Équipeur; Quebec; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in retail is seeking a dynamic leader to coach and develop their team, ensuring exceptional customer service and operational excellence. The role involves training, mentoring, and maintaining high standards in store operations. Ideal candidates will have a strong retail background and a passion for team development.

Qualifications

• 3-5 years retail experience required.
• Proven ability to coach, mentor, and develop teams.

Responsibilities

• Provides leadership and coaching to the team.
• Meets established service levels for in-store services.
• Leads the execution of standard operating procedures.

Skills

Coaching

Communication

Organizational Skills

Mentoring

Job description

Provides leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.

Enforces delivery of our operating model customer service standards.

Provide continuous feedback and coaching to Management & team members based on key metrics and observed behaviours through Shift Starters, 1 on 1s, and performance management coaching programs.

Meets established service levels agreements for in-store services and order fulfillment.

Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs.

What You’ll Do

Customer Service

• Provides leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
• Enforces delivery of our operating model customer service standards.
• Provide continuous feedback and coaching to Management & team members based on key metrics and observed behaviours through Shift Starters, 1 on 1s, and performance management coaching programs.
• Meets established service levels agreements for in-store services and order fulfillment.
• Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs.

Operations

• Demonstrates and follows up on execution of visual compliance standards, store maintenance, and pricing standards.
• Establishes plans and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook, ensuring 100% system pricing including weekly price sweeps.
• Leads the implementation and execution of standard operating procedures (SOPs).
• Leads the execution of seasonal changeovers as per seasonal merchandising plan.
• Responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards, and inventory control.
• Oversees preparation for annual inventories.
• Follows and ensures compliance with all corporate LP, Cash and Audit, and OH&S policies and procedures.
• Creates and/or monitors the creation of efficient store weekly scheduling for both sales and support functions.

Training

• Coaches and develops store and management team through setting expectations, communication, coaching, feedback, and ongoing support.
• Creates development plans and conducts annual appraisals for management and direct reports; supports and coaches to improve performance gaps and conducts ongoing coaching.
• Communicates clearly to the team, leading effective Shift Starter meetings/coaching sessions, and keeping the team informed.
• Ensures completion of required Triangle Learning Academy modules within set timeframes.
• Facilitates and leads team meetings.
• Ensures execution of the Customer Experience and resolves customer concerns.
• Develops and leads recruiting and hiring strategies, maintaining a complete team.
• Creates succession plans through continuous training and development.

Leadership

• Acts as a brand ambassador, promoting stores, brands, and people internally and externally.
• Motivates the team through recognition programs, contests, customer compliments, etc.
• Maintains performance management expectations, including feedback/coaching and progressive discipline where necessary.
• Follows disciplinary processes consistently and impartially.
• Promotes a positive, inclusive, and empowering work environment.

What You Bring

• Proven ability to coach, mentor, and develop teams through setting expectations, communication, and ongoing support.
• Ability to build and manage daily and weekly plans for the department and store.
• Exceptional communication and organizational skills.
• Superior training and mentoring skills.
• 3-5 years retail experience required.
• High energy, enthusiasm, and drive to succeed.