Store Manager - Full Time - La Capitale (remplacement congé maternité)

L'OCCITANE Group (B Corp); Quebec; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a leading beauty company as a Store Manager in La Capitale. You will create immersive customer experiences while leading a dynamic team. Your role emphasizes exceptional service, team culture, and strategic business growth. Ideal candidates possess strong leadership skills and a customer-focused mindset.

Qualifications

• Experience in team management in retail or hospitality.
• Strong leadership and communication skills.

Responsibilities

• Greet each customer as a valued guest, offering warm hospitality.
• Apply strategic approaches to identify business opportunities.
• Encourage unity and cohesion within the team.

Skills

Leadership

Communication

Customer Focus

Entrepreneurial Spirit

Tools

Technological Tools

Job description

Join to apply for the Store Manager - Full Time - La Capitale (remplacement congé maternité) role at L'OCCITANE Group (B Corp)

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Title of the position: Store Manager (maternity leave replacement)

Reports to: District Manager

Location: La Capitale - Retail

Who You Are

As a Store Manager at L’Occitane, you are the perfect host, offering our customers an immersive and unique experience. Leading a dynamic team in the natural beauty universe, your role goes beyond traditional management: you create a captivating atmosphere that awakens the five senses and leaves a lasting impression on everyone crossing our iconic yellow doors.

Your Main Responsibilities

• Be a welcoming host: Greet each customer as a valued guest, offering warm hospitality and a sensory experience that fosters authentic connections.
• Prioritize customer experience: Offer personalized experiences and anticipate customer needs to provide exceptional service.
• Keep an open mind: Welcome feedback with kindness, assume positive intentions, and adopt a growth-oriented mindset.
• Be driven by success: Apply strategic and analytical approaches to identify business opportunities. Stay focused on solutions to challenges.
• Foster team culture: Encourage unity and cohesion within the team by mentoring and supporting each member to reach their full potential. Manage conflicts swiftly and effectively.
• Communicate kindly: Demonstrate empathy, adapt communication to various customer and colleague profiles, and practice active listening to ensure clear and transparent exchanges.

We Are Looking For People Who Possess

• Experience in team management in retail or hospitality/restaurants.
• Strong leadership and communication skills.
• An entrepreneurial spirit, especially in a sales-oriented environment.
• A strong customer focus, both internally and externally.
• Knowledge of skincare, body care, and perfumes is a plus.
• Experience in clienteling is an advantage.
• Basic proficiency with technological tools.

We value diverse backgrounds and new ideas. Your mindset is more important than your skills, as skills can be learned.

Who We Are

We are committed to the planet. We contribute to the company's waste reduction goals by supporting in-store initiatives such as recycling programs, stock management directives to limit product waste, eliminating single-use plastics, and promoting refillable products to achieve our environmental objectives.