Store Manager, Galeries de la Capitale

L'Équipeur; Quebec; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join a leading Canadian retailer as a team leader, where you'll coach and mentor staff, ensure exceptional customer service, and manage store operations. We value diversity and inclusion, offering an empowering work environment focused on growth and development.

Qualifications

• 3-5 years retail experience required.

Responsibilities

• Provides leadership to the team and ensures service model standards.
• Supports customer acquisition through loyalty programs.
• Manages daily and weekly plans for the department.

Skills

Coaching

Communication

Organizational Skills

Mentoring

Job description

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Responsibilities

• Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
• Enforces delivery of our operating model customer service standards.
• Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
• Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs.

What You’ll Do

Customer Service

• Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
• Enforces delivery of our operating model customer service standards.
• Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
• Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs.

Operations

• Demonstrates and follows up on execution of visual compliance standards, store maintenance, and pricing standards.
• Establishes plans and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook, ensuring 100% system pricing including weekly pricing sweeps.
• Responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards, and inventory control.
• Oversees preparation for annual inventories.
• Ensures compliance with all corporate LP, Cash and Audit, and OH&S policies and procedures.
• Creates and monitors efficient store weekly scheduling for sales and support functions.

Training

• Provides continuous feedback and coaching based on key metrics and observed behaviors through Shift Starters, one-on-ones, and performance management programs.
• Creates development plans and conducts annual appraisals for management and direct reports; supports and coaches to improve performance gaps.
• Ensures the execution of the customer experience and resolves customer concerns.
• Develops and leads recruiting and hiring strategies for the store, maintaining a complete team.
• Creates succession plans through ongoing training and development.

Leadership

• Acts as a brand ambassador by promoting brands and culture.
• Motivates the team through recognition programs, contests, customer compliments, etc.
• Maintains performance management expectations, including progressive discipline where necessary.
• Follows disciplinary processes consistently and impartially.
• Promotes a positive, inclusive, and empowering work environment.

What You Bring

• Proven ability to coach, mentor, and develop teams through setting expectations, communication, coaching, and feedback.
• Ability to manage daily and weekly plans for the department and store.
• Exceptional communication and organizational skills.
• Strong training and mentoring skills.
• 3-5 years retail experience required.
• High energy, enthusiasm, and drive to succeed.
• Basic computer skills required.

About Us

At L’Équipeur, we offer an extraordinary career helping to lead our brand’s evolution to be Canada’s top destination for industrial and casual apparel and footwear. As a leading Canadian retailer and part of the Canadian Tire family, we focus on comfort, quality, and style. Join us to find your place here.

Our Commitment to Diversity, Inclusion, and Belonging

We foster an environment where belonging thrives, and diversity, inclusion, and equity are embedded in everything we do. We treat everyone with dignity and respect regardless of religion, nationality, gender, race, age, ability, language, sexual orientation, or identity. Our purpose is to make life better in Canada.

Accommodations

We are committed to inclusion and encourage candidates from diverse backgrounds, including racialized, Indigenous, 2SLGBTQIA+, women, and those with disabilities. If you need accommodations during the application or interview process, please inform us, and we will assist you.