Retail Store Manager - Full Time - St. Foy, QC

Swarovski; Quebec; On-site; CAD 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a dynamic Store Manager to lead a team in delivering exceptional customer experiences. In this role, you will build strong relationships with customers, drive sales growth, and foster a culture of excellence within a multi-cultural environment. With a focus on luxury and lifestyle brands, this position offers the chance to make a significant impact while enjoying a range of benefits, including learning and development programs. If you are passionate about retail and have proven leadership skills, this opportunity is perfect for you!

Benefits

Employee Assistance Program

Volunteering Leave

Learning and Development Programs

Qualifications

• Minimum of 3 years’ experience in a retail environment.
• Experience in luxury, fashion, or lifestyle brands.

Responsibilities

• Deliver exceptional customer experiences.
• Recruit and lead a passionate team.
• Exceed service and sales targets.

Skills

Leadership Skills

Customer Service Excellence

Sales Target Achievement

Team Building

Multi-Cultural Experience

Education

Experience in Retail Management

Experience in Luxury Brands

Job description

You are an advocate of our brand. In this role and together with the team, you will :

• Strive for excellence and go beyond in every customer interaction to deliver an exceptional customer experience
• Build a loyal portfolio of existing and new customers
• Recruit, lead and grow a team with a growth mindset, passion and enthusiasm
• Exceed personal and team service and sales targets
• Be the driving force behind new and ongoing service and sales opportunities — directly impacting our growth and success.

About you

You are an experience Store Manager, and you have :

• Worked in a multi-cultural retail environment with a minimum of 3 years’ experience.
• Experience in luxury, Fashion / Cosmetics / Lifestyle Brands.
• Excellent and proven leadership and coaching skills.
• A winning personality to easily establish trust relationships with customers, teams and stakeholders

What we offer

You can expect a range of benefits, including :

• Employee Assistance Program
• Volunteering leave
• Learning and development programs

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone / everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.