Store Manager

Chatters Limited Partnership; Guelph; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Sales incentives

Product and salon service discounts

Medical and dental benefits

Employer RRSP contributions

Education opportunities (in-salon, reg

Growth opportunities

Job summary

Chatters Limited Partnership in Guelph is seeking a Store Manager at our Stone Road Mall Retail Salon to lead daily retail and salon operations and deliver an elevated customer experience.

You will coach and develop a high-performing team, own scheduling, payroll, inventory, budgeting, and performance planning while maintaining Chatters standards.

Qualifications

• Minimum 5 years of retail leadership experience.
• Proven success leading teams, driving sales, and managing operations.
• Strong background in inventory management, scheduling, payroll, and budgeting.
• Salon experience is considered an asset.

Responsibilities

• Lead and oversee daily retail and salon operations to deliver a seamless, elevated customer experience.
• Coach, develop, and inspire a high-performing team to achieve sales, service, and operational goals.
• Own scheduling, payroll, inventory management, budgeting, and performance planning.
• Ensure the salon is clean, well-stocked, and beautifully merchandised to Chatters’ standards.
• Build strong relationships with customers, creating loyalty through consistent and memorable experiences.
• Analyze performance metrics and take action to drive results and continuous improvement.
• Lead hiring, onboarding, training, and ongoing development of team members.
• Act as the primary leader on the floor, solving problems and making decisions that positively impact the business, customers, and team.

Skills

Retail leadership

Team leadership

Sales performance

Operations management

Inventory management

Scheduling

Payroll

Budgeting

Customer service

Communication

Tools

POS systems

Job description

At Chatters, beauty is more than what we do, it's how we connect, create, and build confidence every day. From professional hair services to must-have beauty products, we bring passion and expertise together to create inspiring spaces where customers feel welcome, empowered, and excited to explore their personal style. We are looking for a Store Manager at our Stone Road Mall, Guelph Retail Salon!

What You’ll Do

• Lead and oversee daily retail and salon operations to deliver a seamless, elevated customer experience
• Coach, develop, and inspire a high-performing team to achieve sales, service, and operational goals
• Own scheduling, payroll, inventory management, budgeting, and performance planning
• Ensure the salon is clean, well-stocked, and beautifully merchandised to Chatters’ standards
• Build strong relationships with customers, creating loyalty through consistent and memorable experiences
• Analyze performance metrics and take action to drive results and continuous improvement
• Lead hiring, onboarding, training, and ongoing development of team members
• Act as the primary leader on the floor, solving problems and making decisions that positively impact the business, customers, and team

Who You Are

You’re a values-driven leader who brings intention, passion, and authenticity to everything you do.

You align with our corporate values:

• Start with the Power of You:You lead with confidence, accountability, and integrity. You take ownership of results and pride in developing yourself and others.
• Every Interaction Matters:You understand that every customerand team interaction is an opportunity to create trust, connection, and positive energy.
• Make It Memorable: You go beyond expectations, setting the standard for exceptional service and creating experiences customersreturn for.
• More Than Just Beauty:You believe beauty is a powerful tool for confidence, self-expression, and community.
• Commit to Grow and Learn:You’re passionate about learning, developing leaders, and building strong teams that grow together.

What You Bring

• Minimum 5 years of retail leadership experience
• Proven success leading teams, driving sales performance, and managing operations
• Strong background in inventory management, scheduling, payroll, and budgeting
• Passion for beauty and delivering exceptional customerexperiences
• Excellent communication, organization, and time-management skills
• Ability to multitask and problem-solve in a fast-paced environment
• Reliable, accountable, and solution-oriented leadership style
• Comfortable using POS systems and basic computer programs
• Flexible availability, including days, evenings, and weekends
• Salon experience is considered an asset

What We Offer

• Competitive salary, starting from $50,000 annually
• Sales incentives and performance-based rewards
• Product and salon service discounts
• Medical and dental benefits
• Employer RRSP contributions
• FREE in-salon, regional, and national education opportunities
• Opportunities to learn, grow, and advance your leadership career

Chatters prioritizes diversity, equity, and inclusion because we know it makes our company a better place to work and shop. We are committed to creating accessible environments for our team members, candidates, and customers. Requests for accommodation due to a disability — visible or invisible, temporary or permanent — can be made at any stage of application and employment. We encourage candidates to share their needs so we can provide equitable opportunities.