Store Leadership Lead – Customer Experience & Ops

Columbia Sportswear Company; Ottawa; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Benefits package

Employee discounts

Pension plan with company match

Job summary

Columbia Sportswear Canada is seeking a Retail Supervisor to join our Store Leadership Team in Ottawa. You will lead associate-level staff, ensure smooth store operations, and uphold our commitment to excellent customer experiences.

Responsibilities include directing daily activities, coaching team members, and ensuring adherence to procedures. A high school diploma or GED is preferred, with 2–5 years of relevant experience and strong communication skills.

Qualifications

• 2-5 years of relevant retail leadership experience.
• Experience operating a POS system and in-store computerized systems.
• Effective communication with store leadership, associates, and customers.

Responsibilities

• Oversee day-to-day work of associate staff and provide guidance and coaching to ensure efficient store operations.
• Supervise department to maintain profitability through receiving, replenishing, and processing stock.
• Foster store culture through teamwork and coaching, uphold store policies and standards.

Skills

Customer service

Communication

Team leadership

Education

High School Diploma or GED

Tools

POS system

In-store systems

Job description

Columbia Sportswear Canada is seeking a Retail Supervisor to join our Store Leadership Team in Ottawa. You will lead associate-level staff, ensure smooth store operations, and uphold our commitment to excellent customer experiences.

Responsibilities include directing daily activities, coaching team members, and ensuring adherence to procedures. A high school diploma or GED is preferred, with 2–5 years of relevant experience and strong communication skills.