Retail Supervisor-1

Columbia Sportswear Company; Edmonton; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Pension plan with company match

Medical and dental insurance

Vision and life insurance

Disability coverage

Employee Assistance Program (EAP)

Wellness benefits & paid time off

Employee discounts

Job summary

Columbia Sportswear Canada is seeking a Retail Supervisor to join the Store Leadership Team in our Edmonton location. You will assist the Store Manager, provide guidance to associates, and help deliver a personalized shopping experience for customers.

The role emphasizes in-the-moment coaching, merchandise execution, loyalty program participation, and maintaining store standards. You will lead by example, support operations, and collaborate with leadership to drive sales and ensure customer

Qualifications

• High School Diploma or GED preferred; not required.
• 2–5 years of experience in a retail leadership or related role.
• Experience operating Inventory and POS systems and related retail software.
• Strong judgment to resolve day-to-day operational problems.
• Effective communication with leadership, associates, and customers.

Responsibilities

• Provide coaching to associates to engage customers and recommend products.
• Connect customers to loyalty programs and solicit feedback via surveys.
• Support merchandising directives; ensure timely replenishment and clean, well-presented floors.
• Supervise and oversee the assigned department.
• Drive department sales through understanding customer needs, training, and merchandising.
• Collaborate with store leadership to ensure proper procedures and policy compliance.
• Resolve problems or errors promptly and effectively.
• Foster a teamwork-based store culture and lead by example with company values.

Skills

Customer service

Effective communication

Team leadership

Inventory & POS

Education

High School Diploma or GED preferred

Tools

POS systems

Retail software

Job description

About the Position

With over 430 retail stores worldwide, our Store Leadership Teams are essential to our business. From ensuring effective store operations and procedures to guiding team members within an assigned area of responsibility, our Store Leadership Teams help create memorable consumer experiences while supporting and helping drive the company’s mission of “Connecting Active People with Their Passions.” As a Retail Supervisor, you will be a member of the Store Leadership Team and assists the Store Manager in the effective operation of the store. The supervisor is responsible for providing leadership and direction to diverse associate level team members in the assigned area of responsibility. You will provide sales floor leadership to drive sales and ensure associates engage consumers to provide a personalized shopping experience.

How you’ll make a difference

• Provides training and in-the-moment coaching to ensure associates engage consumers, make product recommendations, and leverage product knowledge to influence buying decisions.
• Ensures associates connect consumers to company loyalty programs and solicit feedback through consumer surveys.
• Supports store leadership in the execution of merchandising directives; ensures timely replenishment of the sales floor and maintains high store standards for product presentation and store cleanliness.
• Supervises and oversees assigned department of responsibility.
• Drives department sales through deep understanding of consumer needs, product training, visual merchandising, and communication of product needs and challenges with store leadership.
• Collaborates with store leadership team to ensure accurate execution of procedures and compliance with company policies.
• Works to resolve any problems or errors.
• Creates and maintains a store culture of teamwork; leads by example to high professional standards and demonstrates Columbia Sportswear Company values.

Qualifications

• No specific education required (High School Diploma or GED preferred).
• 2-5 years of experience in position or specialization.
• Skill operating Inventory and Point of Sales (POS) systems, and various other retail software tools.
• Ability to use judgment to identify and resolve day-to-day technical and operational problems.
• Effective communication skills; able to exchange ideas and information with the store leadership team, associates, and consumers.

Job Conditions

Frequently in a more active environment (i.e., requires the ability to constantly move about) that can be physical or strenuous (frequently adjusting/moving items weighing up to 40 lbs.). They may frequently use specialized equipment and may have exposure to dust and noise. Occasionally it requires the ability to work in place. Ability to communicate clearly with others. Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.

Equal Opportunity and Accommodation

Columbia Sportswear Canada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law. Columbia Sportswear Canada provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodations to complete an application, please contact Human Resources [e-mail] or call 519-644-5000 and we will work with you to meet your accommodation needs.

Benefits

• Benefits that can protect your family’s financial future and help you save money through our Pension plan plus a generous company match option.
• Columbia offers medical, dental, vision, life Insurance, and disability coverage.
• In addition, Columbia provides an Employee Assistance Program (EAP) which offers free wellness benefits and confidential 24/7/365 counseling services.
• We have extensive wellness benefits, including paid time off programs.
• Employee discounts also available.

Founded in 1938, Columbia Sportswear Company is a global leader in designing, sourcing, marketing, and distributing outdoor and active lifestyle apparel, footwear, accessories, and equipment. Our four primary brands — Columbia®, Mountain Hardwear®, SOREL® and prAna® — complement each other to address the diverse needs of active consumers and their products have gained an international reputation for their innovation, quality and performance. Learn more about our family of brands here.