Retail Floor Leader | Drive Sales & Customer Experience

Columbia Sportswear Company; Edmonton; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Pension plan with company match

Medical and dental insurance

Vision and life insurance

Disability coverage

Employee Assistance Program (EAP)

Wellness benefits & paid time off

Employee discounts

Job summary

Columbia Sportswear Canada is seeking a Retail Supervisor to join the Store Leadership Team in our Edmonton location. You will assist the Store Manager, provide guidance to associates, and help deliver a personalized shopping experience for customers.

The role emphasizes in-the-moment coaching, merchandise execution, loyalty program participation, and maintaining store standards. You will lead by example, support operations, and collaborate with leadership to drive sales and ensure customer

Qualifications

• High School Diploma or GED preferred; not required.
• 2–5 years of experience in a retail leadership or related role.
• Experience operating Inventory and POS systems and related retail software.
• Strong judgment to resolve day-to-day operational problems.
• Effective communication with leadership, associates, and customers.

Responsibilities

• Provide coaching to associates to engage customers and recommend products.
• Connect customers to loyalty programs and solicit feedback via surveys.
• Support merchandising directives; ensure timely replenishment and clean, well-presented floors.
• Supervise and oversee the assigned department.
• Drive department sales through understanding customer needs, training, and merchandising.
• Collaborate with store leadership to ensure proper procedures and policy compliance.
• Resolve problems or errors promptly and effectively.
• Foster a teamwork-based store culture and lead by example with company values.

Skills

Customer service

Effective communication

Team leadership

Inventory & POS

Education

High School Diploma or GED preferred

Tools

POS systems

Retail software

Job description

Columbia Sportswear Canada is seeking a Retail Supervisor to join the Store Leadership Team in our Edmonton location. You will assist the Store Manager, provide guidance to associates, and help deliver a personalized shopping experience for customers.

The role emphasizes in-the-moment coaching, merchandise execution, loyalty program participation, and maintaining store standards. You will lead by example, support operations, and collaborate with leadership to drive sales and ensure customer