Store Leader: Customer Experience & Growth

Genuine Canadian Corporation; Fort St. John; On-site; CAD 26,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Mental health benefits

30% employee discount

Referral bonuses

Paid time off

Holidays and parental leave

Adoption assistance

Charitable matching gifts

Job summary

Carter's in Canada seeks enthusiastic retail team members to welcome families, explain product features, and foster a friendly shopping environment. You’ll help customers from preemie to size 14, share brand knowledge, and deliver an omni-channel experience on the sales floor.

We offer flexible schedules, health benefits, employee discounts up to 30%, paid time off, and development opportunities. If you value teamwork, care, and growth, Carter's is a place to build a lasting career with a

Qualifications

• High school diploma required.
• Proficient computer and technology skills.
• Effective verbal and written communication skills.
• Ability to manage multiple tasks at once.
• Proficient in Outlook, Excel and web navigation.

Responsibilities

• Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14.
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Maintain a genuine customer focus on the sales floor.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Consistently model service standards and omni-channel experience while coaching others to success.
• Lead and execute an assigned business focus area through planning and detailed follow through.
• Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution.
• Utilize customer feedback to identify areas of opportunity to implement actions to drive results.
• Build customer loyalty through Company sponsored programs.
• Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager.
• Recognize exceptional performance through positive reinforcement and appreciation.
• Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls

Skills

Verbal and written communication

Proficient computer skills

Education

High school diploma

Tools

Outlook

Excel

Web navigation

Job description

Carter's in Canada seeks enthusiastic retail team members to welcome families, explain product features, and foster a friendly shopping environment. You’ll help customers from preemie to size 14, share brand knowledge, and deliver an omni-channel experience on the sales floor.

We offer flexible schedules, health benefits, employee discounts up to 30%, paid time off, and development opportunities. If you value teamwork, care, and growth, Carter's is a place to build a lasting career with a