Part-Time Brand & Customer Experience Supervisor

Carters; Medicine Hat; On-site; CAD 21,000 - 28,000; Part time

Benefits offered by this job

30% employee discount

Referral bonuses

Training and development opportunities

Job summary

Carter's in Canada is seeking a Part Time Supervisor to be the first face of the brand for growing families. You will welcome customers, coach teams, and lead a focused area on the sales floor, ensuring a safe and inclusive environment while driving results across omni-channel service.

This role supports development and offers opportunities to participate in training programs. The position may require lifting and standing for long periods with a flexible schedule including weekends and holidays.

Qualifications

• A high school diploma or equivalent.
• Availability including days, nights, weekends, and holidays.
• Ability to lift up to 40 pounds and stand for extended periods.

Responsibilities

• Become a product and brand expert of Carter's brands to help families navigate every moment from preemie to size 14.
• Welcome customers with a warm greeting and provide assistance with product styles, features, and benefits.
• Maintain a genuine customer focus on the sales floor.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Consistently model service standards and omni-channel experience while coaching others to success.
• Lead and execute an assigned business focus area through planning and detailed follow through.
• Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution.
• Utilize customer feedback to identify areas of opportunity to implement actions to drive results.
• Build customer loyalty through Company sponsored programs.
• Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager.
• Recognize exceptional performance through positive reinforcement and appreciation.
• Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls.

Skills

Customer service

Leadership

Computer literacy

Education

High school diploma

Job description

Carter's in Canada is seeking a Part Time Supervisor to be the first face of the brand for growing families. You will welcome customers, coach teams, and lead a focused area on the sales floor, ensuring a safe and inclusive environment while driving results across omni-channel service.

This role supports development and offers opportunities to participate in training programs. The position may require lifting and standing for long periods with a flexible schedule including weekends and holidays.