Assistant Store Manager: Sensory & Sustainable Retail Leadership

L'OCCITANE Group (B Corp); Vaughan; On-site; CAD 42,000 - 64,000; Full time

Job summary

L’Occitane Vaughan Mills is seeking an Assistant Store Manager to partner with the Store Manager in delivering a premium, sensory retail experience. You will guide daily operations, lead a team, and uphold brand standards in a busy beauty environment.

This role emphasizes guest-centric service, product knowledge, and proactive coaching. Ideal candidates have leadership experience in retail or hospitality, a passion for skincare, and strong communication skills.

Qualifications

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach to sales-focused environments.

Responsibilities

• Be the Host: Foster a warm and inviting atmosphere while upholding brand values.
• Prioritize Guest Experience: Guide guests to products that fit their preferences.
• Keep an Open Mind: Embrace feedback and support an open communicative culture.
• Let Success Drive You: Partner with the Store Manager to conduct regular training sessions to improve product knowledge and customer service skills.
• Foster a Team Culture: Adapt management strategies to different communication styles.
• Communicate with Care: Provide guidance and support to store staff, building a positive team culture.

Skills

Team leadership

Guest service

Communication

Innovative sales approach

Customer happiness

Clienteling experience

Basic tech skills

Job description

L’Occitane Vaughan Mills is seeking an Assistant Store Manager to partner with the Store Manager in delivering a premium, sensory retail experience. You will guide daily operations, lead a team, and uphold brand standards in a busy beauty environment.

This role emphasizes guest-centric service, product knowledge, and proactive coaching. Ideal candidates have leadership experience in retail or hospitality, a passion for skincare, and strong communication skills.